Fernando S

Fernando S

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IT | Operations | Infrastructure | Support | Manager
Mexico City, Mexico

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Résumé


Jobs verified_user 0% verified
  • equality
    Gerente de soporte
    equality
    Sep 2022 - Dec 2022 (4 months)
  • O
    IT Manager
    Onedev Services
    Nov 2020 - Mar 2022 (1 year 5 months)
    - Implementation with payments gateway - anti-fraud rules - Improvement of processes and daily customer service operations - I also established a modern IT infrastructure and process, from scratch
  • StubHub
    Operations manager
    StubHub
    Apr 2018 - Aug 2020 (2 years 5 months)
    - Monitor processes guaranteeing SLAs. - IT Infrastructure - Creation of processes, procedures and manuals.
  • K
    Implementation support manager
    KARALUNDI
    Dec 2017 - Apr 2018 (5 months)
    - et up the finger print and voice biometric technology sold to different Mexican banks. - Automated the back-up tasks of the AWS servers, which resulted in a significant saving in virtual servers and licenses.
  • T
    IT Manager
    THE 8W
    May 2016 - Dec 2017 (1 year 8 months)
    - Analyzed the current infrastructure of the parent company and its branches, evaluating new technologies, including the ERP migration, data management and software distribution to redesign the web site, implement an online store.
  • Grupo Empresarial EISEI
    IT Manager
    Grupo Empresarial EISEI
    Aug 2015 - Mar 2016 (8 months)
    - Carried out the configuration and installation of the local net and the Operation Centers through VPN. - Managed the servers and the remote support of the development and programming activities in different places, coordinating the staff assigned in Banorte, reducing transportation expenses and minimizing the information systems issues.
  • L
    Help Desk Specialist
    Linio Group
    Feb 2013 - Jun 2015 (2 years 5 months)
    - Perform maintenance, sustainment and operational activities for Servers, Systems and Storage using best practices in a MS Windows Active Directory and VMware environment
  • S
    Technical Support Specialist
    Smartsys sa de cv
    Apr 2009 - Dec 2011 (2 years 9 months)
    - Replaced major manufacturer’s vulnerable network with robust security through joint architecture of firewall and DHCP. - Ensured data/media recoverability by implementing a schedule of system backups and database archive operations. Resolved a history of problematic network failure by troubleshooting LAN/WAN connections
  • H
    Technical Support Help Desk
    Hergo computer
    Sep 2007 - Apr 2009 (1 year 8 months)
    - Skills for troubleshooting problems personal computer diagnostic and repair - Walked customers through step-by-step process for troubleshooting hardware issues. - Assisted in implementation of new hardware and software solutions within company to improve workflow and customer service provision.
Education verified_user 0% verified
  • UTEL Universidad
    Ingeniería de sistemas
    UTEL Universidad
    Jan 2018 - Jan 2020 (2 years 1 month)