Fernando Martell

I

Network Administrator

Itasca School District 10

Jun 2023 - May 2025 (2 years)

• Spearhead upgrades and maintenance of Hyper-V and VMware virtual environments. • Lead migration of switching infrastructure from Juniper to Aruba, enhancing network performance. • Manage firewall operations and provide robust security enhancements. • Administer Google Workspace across staff and students, ensuring optimal collaboration and uptime. • Provide senior-level support and mentoring to junior IT staff.

ICT Technician

Ornua Foods North America

Sep 2022 - Jun 2023 (10 months)

• Led IT onboarding/offboarding and employee lifecycle device provisioning. • Managed asset procurement and lifecycle for three regional sites. • Administered SharePoint and Office 365 environments to support global collaboration. • Provided frontline infrastructure and endpoint troubleshooting across platforms.

C

Help Desk Lead

Chicago Patrolmen's Federal Credit Union

May 2021 - Jul 2022 (1 year 3 months)

• Led disaster recovery efforts post-Kaseya ransomware event. • Configured and deployed cloud-based backup and file servers for improved resilience. • Migrated Citrix environment to cloud, improving reliability and scalability. • Provided L2/L3 troubleshooting and led infrastructure patch management initiatives. • Mentored help desk staff and optimized support response workflows.

D

Network/Systems Technician

Design Toscano

Oct 2020 - May 2021 (8 months)

• Delivered VPN (Barracuda), printing, and OS upgrade support to remote and onsite staff. • Handled system imaging and deployment of Windows 10 across enterprise devices.

A

Technical Support Specialist

AIS International

May 2016 - Oct 2020 (4 years 6 months)

• Deployed and supported servers, systems, and networks across multiple client sites. • Provided hands-on support and upgrades for POS systems across retail locations. • Executed PC refreshes and software installations during site expansions. • Deployed WordPress websites and provided basic support for client web infrastructure.

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