Fernando Jacinto Álvarez Database Administrator

Customer Service & Sales Specialist

Foundever

Mar 2025 - Apr 2025 (2 months)

As a Customer Service Representative at Foundever, I support one of the largest celular provider in the U.S. This is an inbound program.

Contact center agent

Pentafon

Dec 2024 - Jan 2025 (2 months)

Customer service agent for Banorte Financial group for stolen and lost cards.

Call Center Support Representative

Telvista

Dec 2024 - Jan 2025 (2 months)

Attending training course for Avis Budget Group customer to interact with our clients as a SME.

Bilingual Agent

Teleperformance

Jun 2024 - Mar 2025 (10 months)

I was helping on Debit Card Fraud Prevention team to fix issues with ATM and DC customers of Chase bank in USA and other countries. I am on training to get certified as an Operations Expert for kohls.com and kohls.capitalone.com websites customers. Responsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client’s guidelines to resolve customer’s need. Scope client line of business assigned Responsibilities Assist on maintaining Global Security Policies by informing any inappropriate activity Manage customer’s interactions in accordance to client’s guidelines Follow coaching provided by support personnel Manage customer’s interaction to accomplish objective in conjunction with th

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Senior Database Administrator

Innovative Group

Nov 2023 - Dec 2023 (2 months)

Implementation of a database environment with MySQL database server and Microsoft SQL Server with Machine Learning (modifying source code on .Net, C#, Phyton using Visual Studio 2022 and Visual Studio Code) in Microsoft Azure cloud for the comprehensive management of waste for recognition of playe and cardboard images with the different clients where equipment was installed so that everything could be done the required logistics and documentation in various applications and databases, with a sustainable destination and circular economy alternatives separating the productive environment of virtual machines from the corporate one to be in a different subscription for Mexico and Central America

Software Quality Assurance Analyst

TestIO

Aug 2023 - Current (2 years 11 months)

Testing applications on any device and different platforms, clouds like Azure or AWS, screen sizes, and operating systems to help customers deploy apps on stores or marketplaces without issues.

Senior Database Administrator

The Walt Disney Company

Feb 2023 - Aug 2023 (7 months)

Attending database tickets with a global team based in America and Asia, main responsabilities: Design and implement database & cloud / hybrid solutions Work with product and engineering teams to understand requirements, and evaluate new features & architecture to drive decisions Build collaborative partnerships with architects and key experts within other functional teams Analyze business problems & technical environments to design high-quality technical solutions Participate actively in code review and solutions testing to ensure it meets best practices Build and foster a high-performance engineering culture, supervise and lead junior/middle tech team members Write project documentation on Confluence Technologies MS SQL Server, Postgre

Senior Database Administrator

Panasonic North America

Nov 2022 - Feb 2023 (4 months)

Work with database engineers responsible for maintaining over 400 instances across multiple platforms, data centers, & consisting of over 999 TB of production data. Support system and environment architecture, team goals, maintenance of existing systems, ensuring availability, stability, integrity, and recoverability, managing security, instance standardization, and coordinating on- and off-shore resources for 24/7 on-call support Planned and coordinated production upgrades and migrations, including 2012 to 2016/17/19/22 version upgrades, stand-alone instances to clustered (FCI and AlwaysOn), unplanned recovery cutovers, and transitions to newer OS and hardware but retaining the same version of SQL Server (due to hardware - obsolescence).

Information Technology Specialist

NewtonX

Mar 2022 - Current (4 years 4 months)

Completing surveys per minute or hours regarding my professional experience on IT projects.

Advanced Database Administrator Engineer

Axity

Jan 2022 - Feb 2023 (1 year 2 months)

Position's General Duties and Tasks: Manage SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems. Configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security. Database performance tuning. Planning, deploying, maintaining, troubleshooting of high-availability database environments (Always-On, Clustering, Mirroring, etc.). Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end. Refine and automate regular processes, track issues, and document changes, for efficiency and cost optimization. Perform scheduled mai

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Senior Database Consultant

sqlservercheckupcom

Dec 2021 - Current (4 years 7 months)

Hardening of Microsoft SQL Server database clusters, instances or standalone servers to comply with best practices and recommendations to improve performance, fix configuration and implement less privilege principle after executing health checks, assestments and migration to clouds if needed to improve performance, ROI or budget.

Participant

Respondent

Nov 2019 - Current (6 years 8 months)

I used to apply to 10 different projects.

Senior Database Administrator and Engineer

Carhartt

Jul 2018 - Dec 2021 (3 years 6 months)

Design and improve new database platforms, including maintaining and growing the existing systems to enhance and optimize performance and operations. To ensure sound implementation, develop and generate logical and physical database designs, resulting in data dictionaries and flow diagrams, test plans, and risk assessments. Research technological advancements to ensure that the database platforms are continuously improved, supported, and aligned with industry and company standards. Evaluate new data platforms to understand their potential and recommend future direction. Participate in and potentially lead cross-functional teams driving the development of solutions in support of new business and applications. Lead the planning, design, and i

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Technical Support

IT Gurus Of Atlanta

Jun 2018 - Jul 2018 (2 months)

I was providing support on Nokia facilities in Santa Fe and Cuautitlan offices as a Hammerbach project assignation by hours.

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Senior Database Administrator

Agile Global Resources LLC

May 2018 - Current (8 years 2 months)

Partner for projects to work as a Sr. SQL Server Administrator Engineer and Big Data Architect for hybrid or cloud environments.

Senior HANA Database Administrator

SAP

Aug 2017 - Jan 2018 (6 months)

HANA Database administrator as a member of Managed Cloud Delivery (MCD) providing global support services (GSS) solving 3rd level tickets for customers from all over the world hosted on HANA Enterprise Cloud aka HEC and on-premise data centers and migrating or syncing databases on AWS, Azure, Google, Oracle, Citrix or VMWare clouds for clients running apps on Oracle, Sybase, SQL Server or any other database engine for SAP applications. HCM Cloud Delivery Database team is a key organization, responsible for Operating SAP’s HCM Cloud Products Databases. Team needs to ensure, that the various Database landscapes are running well. Installation, Configurations and maintenance of database software Database upgrades, patching, data migrations Depl

Usability Consultant

User Research International

Apr 2017 - Current (9 years 3 months)

Provide feedback regarding software and improve product development for new releases and future versions for customers like Microsoft Azure new versions of portals and new releases for clouds or on-premises applications and data tools.

Technical Architect

EY

Mar 2017

I used to work as a SQL Server Database Administrator for a short project.

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Senior Database Administrator

Lane Automotive

Mar 2017 - Jul 2017 (5 months)

i. Assist in, and document requirements gathering from project stakeholders and customers. ii. Design, Implement, and Support the Lane Automotive’s Application Ecosystem using industry best practices. iii. Complete other Database Administrative tasks as required, acting as Lane’s Tier 1 support for all critical and non-critical database instances and be on-call for after hours duties as required by projects, failures, upgrades and/or support needs. Assigned by Qstride. iv. Migration from MongoDB to Cosmos DB using Azure DocumentDB Data Migration Tool for a DMZ database containing documents and replicating databases using AlwaysOn Availability Groups to Rackspace cloud provider that was used for DR and HA on Boston and Texas datacenters.

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SQL Server Security Consultant

Patient Education Genius by CoherentRx

Oct 2016 - Feb 2017 (5 months)

As a SQL Server Security Consultant I used to work with the Database Architects to develop and implement encryption methods and practices to ensure that our data is as secure and protected as it can be from hackers and other malicious agents. Responsibilities: # Arquitecture planning and Installation, configuration and administration of Microsoft Windows Servers running SQL Server. # Work with the new SQL Server 2016 Always Encrypted features, the TDE, and/or security certificates to encrypt sensitive data. # Develop plans to rotate keys and decrypt/re-encrypt data after an encryption keys have expired. # Work with Database Architects to devise an expiration date for encryption keys based off of best practices. # Debug and test encryption m

Senior Sql Server Database Administrator

Interware de México

Aug 2016 - Oct 2016 (3 months)

DBA assigned at Zurich to help with SQL, DB2 and Oracle tickets through service now. Articulate complex technical solutions to a wide range of audiences in a clear, concise manner. I was working with multiple clients as part of a highly skilled technical team working in a fast-paced and demanding environment. • Monitoring and responding to alerts posted from client databases. • Troubleshooting SQL Server service outages as they occur. Track and resolve database related incidents and alerts within client service levels by following incident management procedures. • Responding to client/chat email requests. • Performing daily maintenance including monitoring backups, managing disk space, and maintaining database objects. • Providing database

Sr. Database Administrator

Honeywell

Sep 2015 - May 2016 (9 months)

Provide leadership and support in owning the operational performance of global database services. Responsible for driving strategy, oversight of the policies, procedures and activities related to operational effectiveness and performance improvement across global datacenters. Ensure a collaborative partnership with suppliers and key stakeholders in the organization that demonstrates teamwork, shared vision and organizational goals. •Responsible and own the customer experience in regards to operational database effectiveness, driving reduction of the reworked incident tickets by 20%. •Work cross functionally with Sr. Leadership to drive and deliver of key projects including SQL2008, 12, 14 and 2016 migrating from Oracle to SQL Server Cluste

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Senior Database Administrator

Upworkcom

Sep 2015 - Current (10 years 10 months)

Working as a freelancer helping customers to make your database Servers faster an more reliable on premises and clouds like AWS, Azure, GCP, Blumix, HEC, Oracle, Rackspace, etc.

Sql Server Database Administrator

Dextra Technologies

Apr 2015 - Aug 2015 (5 months)

Supporting split of HP on 2 new companies, HPI and HPE for SQL Server Databases using MOM and Microsoft SQL Server tools like: SSMS, SSRS, SSIS, Veritas site to site for replication, Log Shipping and HP Openview to and Manager for tickets, modifying source code on .Net, C#, using Visual Studio 201#.

Mistery shopper

Appen

Dec 2014 - Current (11 years 7 months)

Freelance consulting for several projects for different companies, like Facebook, Google, Microsoft, and clouds to test and load new products and cloud services and applications using AI and new technologies.

Senior Database Administrator

Publicis Groupe

Apr 2014 - Aug 2014 (5 months)

Attending customers from all over the world for using Service Now ITIL webapp to manage database and related infraestructure, providing remote support using checkpoint VPN to administer several OLTP engines and PeopleSoft applications running on SQL Server as RDBMs and starting migration from PeopleSoft to SAP and SQL 2014 also planning for setup Always On AGs on Azure as geographic replication for DR between USA and France Datacenter. Tools: Microsoft Biztalk Server, PeopleSoft, Quest Automate to deploy changes, SAP, Lotus Notes, SQL Server.

Senior Sql Database Administrator

TSystems México

Sep 2013 - Sep 2015 (2 years 1 month)

Solution delivery Team supporting several customers like DHL, National Grid, OneAmerica, McKesson, PHS, Presbiterian Hospitals and others from all over the world for new SQL Server projects, last project supporting Sql server databases for SAT datacenter as a "Sinergia de negocio" consultant.

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Sql Server Database Administrator

CELERIS S A de C V

Dec 2010 - Sep 2018 (7 years 10 months)

I migrated and Implemented server side traces for audit trail purposes after updating databases to SQL 2005 from 2000 at ADT customer HQ and a failover cluster for ISSSTE using SQL Server 2012 migrating from 2008 and sending SSRS server to a different server to distribute workload and provide High availability.

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Senior Sql Database Administrator

Siscon

Nov 2010 - Jul 2016 (5 years 9 months)

Providing support per hour or full days to customers as a second tier for database duties for ADT and other customers.

SQL Server Database Administrator I

Ellucian

Nov 2010 - Apr 2013 (2 years 6 months)

Solving service now tickets remotely from home. Responsibilities: # Installed and Implemented SQL Server 2008. # Installed and monitored Replication. # Implementing as an expert database best practices. # Created and design databases for any requirement # Implement systems on sql according the client request. # Used CommVault utility for backup and restore the production databases. # Migrated databases from Test to Production environment for the development team to work on. # Created various maintenance jobs, which included Data Migration, Index rebuilding, updating the statistics and Clearing the historical event logs, log file shrink jobs and other DBCC jobs. # Frequently monitored the performance issues on the Production Servers using So

SQL Database Administrator

Hildebrando

Oct 2010 - Aug 2022 (11 years 11 months)

Migrating databases to the last version and improving performance of queries implementing best practices assigned on customer site at Toluca datacenter facilities for HSBC Bank. Supporting ICW Group database operations helping customers remotely attending tickets using SNOW and histories on Jira and deploying with Gitlab and red-gate tools regarding database infrastructure using VMWare VDI connection and then jumping by RDP or SSMS and Azure Data Studio to connect databases instances. running SQL Server, Postgress, or any other database engine, deploying ETL packages using SSIS. Migraring database infrastructure to AWS Cloud to improve HA and DR and implement or migrate to new offerings and reduce licensing costs.

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Senior Sql Database Administrator

CIIDIT Universidad Autonoma de Nuevo Leon

Jan 2009 - Aug 2009 (8 months)

Implementation of the Mexico Platform integrating the Single Criminal Information System (SUIC aka Sistema Único de Información Criminal in spanish), using the Microsoft SQL Server database to integrate information from different applications such as: the approved police report, biometric records, police records, criminal records, information systems geographic, prison, real estate, civil records, electricity bills, etc. using different technologies from Rackware, Cisco, Retina, VMWare, HP to implement a cyber police data center in a bunker with several sub-levels.

Sql Server Database Administrator

HP

Jan 2009 - Feb 2009 (2 months)

Supporting SQL Server Database infrastructure for HP Enterprise and HP Incorporate for EDI and databases tasks.

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Senior Database Architect

ITSLN

Jul 2007 - Mar 2015 (7 years 9 months)

PAFE offering service from gold partner assigned in Citi, Banamex-CF, INEGI, UVM-UNITEC, CFE, Sonda, SCJN, ISSSTE, Mondelēz international, SAT as Database administrator and Architect for DWH on Triara VMWare virtual machine migrating from SQL 2012 to 2014 to improve Performance.

Database Administrator

GE

Aug 2005 - Apr 2007 (1 year 9 months)

I was assigned on a project with a healthcare customer to implement CMMI level 3 using Rational software tools, then I was relocated to another project working remotely from Aguascalientes supporting database operations with on-call for General Electric corporate customers in the USA. Tools: ColdFusion for webpages, Vormetric to encrypt databases, SQL Server, Service-Now for tickets, Quest Central and Foglight to monitor databases.

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PAFE PArtner Field Engineer

Contacto Humano Consultores en Talento Humano

Apr 2005 - Aug 2013 (8 years 5 months)

Microsoft Premier Local Support assigned by Qualita Services attending onsite for Banamex-Credito Familiar compliance integration implementing best practices based on policy configured by CITI group, Issste, SCJN and other government and private customers like UVM and Unitec Universities during the integration project and relocation to a new datacenter as a SQL server database administrator, DB auditor compliance or best practices recommender, helping Technical Account Manager to deliver according to SLA and KPI goals. Tools: OnBase, Veritas Backup and restore robot for backups, SQL Server, IIS, Banner, SQL Server Integration Services, Exchange, Visual Studio, Kyocera for patching servers, McAfee epo Antivirus, Genie backup pro for SQL Dat

Senior Database Administrator

Universidad Panamericana

Jul 1999 - Jan 2000 (7 months)

Migration from Sybase to SQL Server 2000 running peopleSoft 8 software and fixing database code on Clipper and general ledger to avoid issues hence Y2k and avoid interest charge from a century to scholarships and fixing IMSS reports and payroll checks as well.

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Senior Specialist Software Engineering

Soluciones en Tecnología

Feb 1999 - Current (27 years 5 months)

Software Engineer with career-level experience I am responsible for the overall delivery process of a software application or service. This includes design, development, testing, deployment, production application support (e.g., troubleshooting), and maintenance, all with a strong focus on automation. Key Roles and Responsibilities: Collaborative Requirement Gathering: Work closely with stakeholders to gather and review software requirements and user stories. Software Design & Specifications: Provide estimates, create software design specifications, and collaborate with engineers/architects to assess hardware and software interactions. Development & Methodologies: Execute specific development methodologies through the application of var

Computer specialized technician

Consejo Nacional de Ciencia y TecnologíaCONACYT

Jan 1997 - Jan 1999 (2 years 1 month)

Supporting telephonic, network, internet, LAN and computer infrastructure localy and remote providing internet access to Sistema Nacional de Investigadores aka SNI in person and remotely.

Senior SQL Server DBA

Grupo Salinas

Apr 1996 - Apr 2005 (9 years 1 month)

3rd level support for SQL databases for point of sales and corporate servers, updating Erwin and ModelMart Database diagrams containing logical and physical models for Oracle, DB2 and SQL Server database management systems. Reviewing and monitoring database scheduled jobs, packages and daily operation for more than 3000 RDBMS.

Fernando Jacinto Álvarez

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