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Fernando Ludvig

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Santa Catarina, Brazil

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Résumé

Jobs verified_user 0% verified
  • Darwin AI
    AI Operations Executive
    Darwin AI
    Dec 2025 - Current (7 months)
    Design and implement technical integrations with client systems including CRMs (HubSpot, Pipedrive), e-commerce platforms (Tray), databases, and internal tools using REST APIs and custom workflows.Provide technical support and continuous optimization for Darwin AI agents, working directly with prompt engineering, intent handling, conversation flows, and operational rules to ensure accurate and reliable AI behavior in production environments.Build automation solutions through platforms such as Albato and Zapier, as well as custom scripting in Google Apps Script and Python to migrate and synchronize data across systems.Conduct daily API testing, validation, and debugging using Postman, ensuring reliable system communication, stable integratio
  • D
    Systems Support Analyst
    DataJuri
    Jun 2024 - Dec 2025 (1 year 7 months)
    Provide Level 1 technical support for B2B SaaS customers using Zendesk Support, Talk, and Messaging, maintaining high customer satisfaction rates.Troubleshoot and resolve complex system-related technical issues in collaboration with the development team.Analyze and document bugs and technical requirements, facilitating communication between clients and developers.Manage ticket workflows in Zendesk, ensuring SLA compliance and proactive communication with customers.Identify recurring issue patterns and propose system enhancements to improve efficiency and user experience.Conduct product demonstrations and provide customer education on platform features.
  • C
    Web Development Intern
    City Hall of Florianópolis
    Apr 2022 - Apr 2024 (2 years 1 month)
    Developed and maintained public-facing web projects with high citizen engagement, including Minhoca na Cabeça and Tainhômetro.Implemented features and updates using PHP, HTML, CSS, and JavaScript with a focus on performance and accessibility.Managed MySQL databases to support dynamic content and system functionality.Collaborated with cross-disciplinary teams to continuously improve user experience in public digital services.
Education verified_user 0% verified
  • B
    Bachelor of Applied Science in Software Development
    BYU-Idaho (via BYU-Idaho Pathway Worldwide)
    Apr 2023 - Current (3 years 3 months)
    Relevant coursework: Database Management, Full-Stack Web Development, Software Testing
  • UniCesumar
    Bachelor's Degree in Software Engineering
    UniCesumar
    Feb 2022 - Dec 2025 (3 years 11 months)
    Solid foundation in software engineering principles and agile methodologies
Projects (professional or personal) verified_user 0% verified
  • I
    Investment Calculator with AI
    Sep 2025 - Oct 2025 (2 months)
    Modern web app that compares investment yields using real-time market rates via the official Central Bank API.Implemented installable PWA support, offline functionality, simulation history, side-by-side comparison, and data export features.Developed with the assistance of Cursor AI and Claude AI, demonstrating integration of AI tools into development workflows.
  • V
    Vagasc - Parking Marketplace
    Aug 2025 - Nov 2025 (4 months)
    Marketplace platform connecting owners of unused private parking spaces with drivers in Florianópolis.Search and reservation system with map integration and advanced filtering.Modern, conversion-focused landing page optimized for UX.Designed to address the real urban issue of 411,000 vehicles vs. only 2,400 rotating parking spaces available.
  • P
    Personal Portfolio Website
    Aug 2025
    Professional portfolio showcasing development journey and featured projects.Modern, interactive UI with structured presentation of skills, experience, and achievements.
  • P
    PetCare Manager – SaaS for Pet Shops
    Feb 2025 - Mar 2025 (2 months)
    Comprehensive SaaS application designed for Brazilian pet shops, focusing on grooming service management.Features include client management, pet profiles, service scheduling, financial tracking, and business analytics dashboard.Implemented role-based access control, appointment management system, and revenue reporting tools.Built with modern stack emphasizing scalability, type safety, and seamless deployment workflow.