Fernando Amador

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Operations Assistant

Burnes International Group

Jan 2026 - Current (10 months)

Managed documentation for real estate sales, properties, and terrains.
Oversaw agent reports and handled client referrals.
Ensured proper documentation procedures were followed.
Scheduled appointments and meetings for executives.
Coordinated travel arrangements for team members.
Provided administrative support to various departments.
Organized and maintained filing systems for easy access to important documents.
Assisted in the preparation of financial reports and budgets.
Coordinated office supply orders and inventory management.
Collaborated with cross-functional teams to streamline communication and workflow.
• Leveraged social media marketing skills to manage and control social media pos

Operations Administrator

VitalSource Technologies, LLC

Nov 2025 - May 2026 (7 months)

Managed electronic books, courses, and student information, ensuring accurate record-keeping and accessibility.
Oversaw user profiles and resolved profile issues across multiple platforms, maintaining data integrity and user satisfaction.
Provided advanced technical support for books, courses, and personal management profiles, offering timely solutions to complex user inquiries.
Handled permissions, delivery changes, and financial information regarding courses, adhering to strict protocols and ensuring financial accuracy.
Collaborated with team members to address course errors and access issues, fostering a supportive and efficient team environment.
Implemented strategies to improve efficiency and accuracy in managi

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Operations Administrator

Traceair

Apr 2025 - Nov 2025 (8 months)

Efficiently managed in great detail, personal and private documentation, utilizing research skills to scan and analyze terrain, information, and internal systems and platforms for comprehensive understanding and accurate record-keeping.
Attended and chaired board meetings and executive committee meetings, leading to the adoption of an action plan by the board.
Quickly assisted with proper communication and client-provider interactions, maintaining constant engagement and information flow.
Managed and organized multiple documents, files, and projects through various platforms to allow easy and proper client project progress, ensuring all information was readily accessible and accurate.
Worked with departments across the c

Appointment Setter

ResultsCX

Jan 2025 - Apr 2025 (4 months)

Educated patients on the proper use of their medication, providing clear and concise instructions to ensure adherence and positive health outcomes.
Educated patients on a variety of topics related to geriatric care, including exercise and nutrition, promoting a holistic approach to well-being.
Detailed and recorded patient histories in electronic medical records, ensuring accuracy and completeness for comprehensive patient care.
Followed all state and federal guidelines for medication administration, upholding the highest standards of patient safety and regulatory compliance.
Communicated effectively with charge nurses and nurses, creating a more efficient and productive environment through seamless information exchange.

Real Time Analyst

StarTek

Feb 2023 - Nov 2024 (1 year 10 months)

Prepared and maintained reports, dashboards, and monthly Line Adherence Reviews. Managed real-time inbound call traffic across multiple contact center locations. Optimized schedules, forecasts, and other tools, presenting insights to management for the benefit of both agents and superiors. Provided training on dashboard and package development to team members and management. Set and adjusted schedules to maintain optimal coverage and service levels. Handled important documentation, such as permissions, paid time off requests, and sick leaves. Additionally, leveraged social media content management skills to coordinate and execute promotional campaigns across individual accounts and platforms, enhancing customer engagement and awareness. Ma

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Retail Customer Service Representative

Jul 2021 - Feb 2023 (1 year 8 months)

Assisted in-store agents with advanced technical support, resolving complex issues to ensure seamless operations.
• Supported in-store agents in performance and sales boosting initiatives, as well as efficient account handling to enhance customer satisfaction and revenue.
• Provided in-store agents and customers with comprehensive order management and solutions for account malfunctioning, ensuring a smooth customer journey.
• Managed customer documentation across various secure systems, ensuring data integrity and compliance.
• Efficiently scheduled and managed customer orders and callbacks, demonstrating strong organizational skills and commitment to timely service.

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Tier 2 Customer Service Representative

Jun 2021 - Jul 2021 (2 months)

Supported the technical needs of clients with an average of 20 calls per day Educated clients on new product capabilities, finding new revenue opportunities Advanced technical support provided to customers regarding phone or signal related issues Advanced managerial support provided to customers along with proper use of de-escalation skills

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Tier 1 Customer Service Representative

Jul 2020 - Jun 2021 (1 year)

Performed sales analytics and provided recommendations to promote sales Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales Created a new customer database by entering customer information into a database

About

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Résumé

Fernando Amador

About

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Behavioral traits