Luisa Fernanda Ramirez H Administrative Assistant

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Office Associate

Optability

Oct 2023 - Current (2 years 9 months)

- Provide comprehensive administrative support to streamline reengineering projects. - Assist consultants with organization and communication tasks. - Manage confidential and time-sensitive material, ensuring client documentation is accurate. - Support in the recruitment process for various company roles. - Coordinate appointments, meetings, and prepare research-backed presentations. - Generate project reports to facilitate decision-making processes.

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Administrative Assistant to Immigration Attorney

Haven Law Group APC

Mar 2023 - Dec 2023 (10 months)

- Managed client communications, document preparation, and appointment scheduling. - Handled translation, legal research, court filings, billing, and record maintenance. - Provided general administrative support, including client intake and confidentiality management.

Virtual Assistants Coordinator

Virtual Talent Latam

Mar 2022 - Nov 2023 (1 year 9 months)

- Oversaw bilingual Latin talent outsourcing services for clients in the US, Canada, and Australia. - Monitored virtual assistants' performance and contract compliance. - Reviewed work cycle hours and tracked time for accurate invoice processing. - Supported recruitment and onboarding processes for virtual assistants.

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Customer Service Associate

AMAZON OPERATION SERVICES COLOMBIA SAS

Nov 2020 - May 2021 (7 months)

- Provided customer service support for Amazon retail customers in the United States. - Managed inquiries via phone and email, including order status and shipment tracking. - Facilitated concessions for shipping issues and managed feedback and claims.

Customer Care Representative

Accedo Technologies

May 2018 - Sep 2020 (2 years 5 months)

- Delivered customer service for AT&T and DIRECTV customers through chat and voice channels. - Analyzed billing charges, processed credits, and set payment arrangements. - Managed new orders, repairs, and customer retention processes.

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Logistical Support for Events

Eventos y Sistemas S.A

Jun 2017 - May 2018 (1 year)

Provided logistical support for various business events, including venue organization and attendee management. Coordinated registrations and admission processes for events with entities such as Pro Colombia and international conferences.

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Administrative Support Professional for CPE Project

Innovative Education S.A.

Jan 2017 - Sep 2017 (9 months)

- Prepared administrative reports and conducted follow-up analysis for the CloudLabs project. - Managed databases and utilized project management tools. - Provided customer service support and ensured project operations ran smoothly.

Luisa Fernanda Ramirez H

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