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Fernanda gamero
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San Salvador Department, El Salvador
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JR. SUPPLY OPS ANALYST verified_user Verified experienceergeonApr 2024 - Jun 2025 (1 year 3 months)Coordinated and managed up to 90 simultaneous material orders, including generating estimates, placing orders, and scheduling logistics for pickups and deliveries. Maintained vendor relationships and served as the primary point of contact to ensure timely fulfillment and resolve issues efficiently. Processed sales orders and entered data accurately into internal spreadsheets for financial tracking and project planning. Oversaw all company credit card transactions, ensuring accurate reconciliation and reporting of business expenses. Conducted market research and performed material cost analysis to optimize vendor selection and reduce overall project costs.- CCUSTOMER SERVICE REPRESENTATIVE OUTBOUNDDec 2023 - Apr 2024 (5 months)Handled escalated warranty calls, ensuring timely and high-quality resolutions. Collaborated with Project Management to address customer concerns and provide tailored solutions. Coordinated inspections with authorities across multiple U.S. states, ensuring regulatory compliance
- CUSTOMER BOOKING SPECIALISTWebhelpApr 2023 - Dec 2023 (9 months)Conducted outbound cold calls to generate interest and qualify leads. Supported pre-sales efforts by building relationships and ensuring lead retention. Scheduled appointments and maintained accurate CRM records. Handled objections and product inquiries to improve conversion rates. Met daily outreach targets, contributing to sales pipeline growth.
- CCUSTOMER SERVICE REPRESENTATIVE INBOUNDApr 2022 - Jul 2022 (4 months)Handled escalated customer calls, providing solutions and maintaining service quality. Booked flights according to customer needs and budget, ensuring satisfaction and loyalty. Delivered accurate information about airline services and resolved complaints efficiently.
- SSALES EXECUTIVEJan 2022 - Jul 2022 (7 months)Closed and managed sales via email and outbound calls, offering website development and social media management to international clients. Identified client needs and provided tailored digital solutions, aligning with business goals and budgets. Built strong customer relationships through consultative communication and follow-up, increasing conversion and retention rates.