With over 13 years of experience, I bring deep expertise in outsourcing,
contact center management, fintech, tech, employer of record (EOR), staffing companies and
e-commerce operations. My leadership spans managing teams of over
500 employees, scaling operations, and driving measurable improvements
in service delivery and performance. I specialize in enhancing hiring
quality, streamlining processes, and improving SLAs for support teams,
ensuring seamless alignment with business goals. My hands-on approach
to P&L management, strategic planning, and OKR implementation has
consistently delivered cost reductions and boosted profitability. From
building high-performing teams to improving workflows and exceeding
client expectations, I have the skills to lead transformative initiatives in
complex operational environments. With a solid understanding of hiring
strategies, sales processes, and customer operations, I drive growth while
fostering a culture of excellence and accountability.
What am proud of:
I have an excellent track record as a manager of multidisciplinary and multicultural teams, with a comprehensive vision of the business, focused on human resources, especially on recruitment, acquisition, development and retention; experienced in the management of KPIs and integral project management; I combine this with knowledge in the use of technological resources, handling of organizational behavior, business intelligence, interpersonal and professional relations; advice on the application of Agile/Scrum processes, budgeting and monitoring; group dynamics; mass hiring; compliance with local wage laws, as well as the implementation of best practices
in Business Process Outsourcing.
