F

Fernando Islas

About

Detail

Customer service and Sales Officer
Jalisco, Mexico

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • D
    Customer Experience Director
    DIRI TELECOMUNICACIONES
    Sep 2020 - Current (5 years 5 months)
    - Responsible for the attention and escalation processes of our clientsissues in this brand new MVNO.
  • S
    Sales Area Manager
    Sach Office Hosting
    Sep 2017 - Sep 2020 (3 years 1 month)
  • Regus
    General Manager (Sales, Customer Service & Operations)
    Regus
    Apr 2015 - Dec 2016 (1 year 9 months)
    - Responsible of running a Regus business centre profitably driving the sales and operations. - Clearly focused on generating new sales, whilst growing and retaining existing customers by delivering exceptional customer service.
  • E
    Owner
    El Cafe_cito
    Oct 2014 - Nov 2016 (2 years 2 months)
  • V
    Ancillary Revenue Manager
    Viva Aerobus
    Jan 2013 - Jun 2014 (1 year 6 months)
    - Responsible for developing, implementing, measuring and monitoring business strategies aimed at increasing the additional revenue for the company.
  • Volaris
    Gerente de Equipajes
    Volaris
    May 2012 - Dec 2012 (8 months)
    - Responsible for the baggage area with the aim of increasing revenue from excess baggage and reduction of baggage irregularities on checked baggage.
  • Volaris
    Jefe de Estándares y Procedimientos / Aeropuertos
    Volaris
    May 2007 - Oct 2009 (2 years 6 months)
    - Estructurar todos los procesos operativos de aeropuertos, Capacitar al personal, asegurarme del cumplimiento de Estandares y dar soporte a través de un equipo especializado de asistencia a Aeropuertos Como Jefe de Estándares,
  • Volaris
    Gerente de Call Center
    Volaris
    Nov 2005 - May 2012 (6 years 7 months)
    - During mi journey as Call Center Manager achieved increase sales to double, increasing conversion levels and improving quality service during our inbound and outbound calls, achiving our goal "Ebit positive"
Education verified_user 0% verified
  • I
    Licenciado en Turismo
    Instituto Polit'cnico Nacional
    Jan 1996 - Jan 2001 (5 years 1 month)