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Ferey val Avance

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Metro Manila, Philippines

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Jobs verified_user 0% verified
  • Instructure
    Customer Success Associate
    Instructure
    Sep 2024 - Mar 2025 (7 months)
    At Instructure, my role as a Customer Success Associate involves acting as the primary liaison and advocate for customers, managing relationships, resolving issues, deepening product adoption, gathering feedback for continuous improvement, and educating customers to maximize their success with our products.
  • RingCentral
    Customer Success Specialist
    RingCentral
    Jan 2021 - Apr 2024 (3 years 4 months)
    As a Customer Success Specialist (CSS) representative, I am responsible for retaining and reaching clients who want to cancel or learn more about their accounts. I've handled inbound calls, outbound calls, chats, and emails from customers who are dissatisfied with our products or services, offering them solutions, incentives, and benefits to keep them as loyal customers. I also collect feedback from customers and report it to the management team to improve our customer experience. As my daily task is to complete the inquiries of the clients, I need to communicate with various departments to satisfy and resolve any concerns. I ensure that our clients are up to date with our new updates and features tailored to their business, making sure tha
  • Afni
    Retention & Sales Representative
    Afni
    Feb 2019 - Aug 2020 (1 year 7 months)
    In my role as a Retention & Sales Representative, I serve as a retention specialist, focusing on negotiating with clients to retain their business before they consider cancellation. This position presents unique challenges, as I often deal with luxury services that clients desire rather than need. Through this experience, I have learned that effective listening and asking the right questions are crucial to ensuring client satisfaction and loyalty. I began my journey as a retention specialist and, after just two years, was promoted to subject matter expert (SME) within the department. In this capacity, I share my knowledge with new agents, helping them replicate the success I have achieved. Additionally, as an SME, I manage the application s
  • C
    Technical Support Representative / Sales /CSR
    Concentrix Phil
    Jan 2015 - Jan 2017 (2 years 1 month)
    Customer Support Representative who also provides Technical Support and Sales to our customers. Responsible for handling customer inquiries, resolving technical issues, generating sales leads, and closing deals. Meet sales quotas and find new leads for our products and services.
Education verified_user 0% verified
  • A
    BSIT
    ABE International College of Business and Accountancy
    Jan 2010 - Jan 2014 (4 years 1 month)