Respond to customer queries in a timely and accurate way, via phone, email, chat, or social media, Identify customer needs and help them use specific features of our products and services, Analyze and report product malfunctions and provide solutions or workarounds, Update our internal databases with information about customer interactions and feedback, Generate sales leads by identifying potential customers and promoting our products and services,Follow up with prospects and customers to ensure their satisfaction and loyalty, Negotiate contracts and prices and close sales deals,Meet or exceed sales targets and performance metrics,Research and monitor market trends and competitors' activities.Provide suggestions and feedback to the product development and marketing teams