Fenton Atinda Customer Service Representative at Greenlight Planet

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Business Development Specialist

GROVOLT POWER

Aug 2022 - Jan 2023 (6 months)

- Identifying target accounts and searching business contacts across the board. - Looking up data on business-to-business leads on social media and using AI tools to personalize outreach. - Managing cold emailing campaigns to nurture leads.  Scoring and qualifying leads.  Scheduling appointments with qualified leads and handing them over to closers.  Doing demos and handling objections.  Negotiating and closing deals.

Technical Specialist and customer support

SENRI Ltd

Mar 2022 - Nov 2022 (9 months)

- Identifying hardware and software solutions. - Troubleshooting technical issues. - Diagnosing and repairing faults.Excellent interpersonal and communication skills, both written and verbal. Strong decision-making abilities, ensuring accurate and timely responses to client inquiries. Proficient in using communication channels such as email, phone, and chat. Ability to handle confidential information discreetly and maintain professionalism. Detail-oriented and disciplined, adhering to procedures and document flows. Ability to work effectively in a team environment, offering feedback and suggestions for improvement. Proficient in computer programs and quick to learn new office applications.

Customer Service Representative

Greenlight Planet

Nov 2021 - Current (4 years 9 months)

- Conduct customer verification process prior to purchase of products - Credit assessment of potential clients to inform product purchase - Identification of fraud/duplicated and/or inaccurate records and data of prospective clients o Build repeatsales through strong customer relationships by focusing on customers’ wants and needs. o Ensure high customer satisfaction levels after a sale and increase customer retention. o Gather and document information about the customer and the product. o Perform any other duties that may be assigned. o Attract potential customers by answering product and service questions and suggesting information about other products and services offered o Initiates and/or implements corrective action as needed in order

Customer Service Specialist

M-KOPA

May 2019 - Nov 2021 (2 years 7 months)

- Keeping records of customer interactions and providing valid and complete information by using the right methods - Building suitable relationships and trust with customer accounts through open and interaction communication. - Responding to customer queries on calls both inbound and outbound and on tasks • Identifying and access of customers’ needs to achieve satisfaction. • Help customers register product. • Conduct customer surveys via phone or SMS. • Help customers with warranty returns and repairs- sending repair information and directions, liaising with service stations to ensure proper repair. • Answer customer queries and directing them to proper channels. • Follow-up with customers to ensure product satisfaction and address any con

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Store Assistant

Oserian Development Company Limited

Jan 2018 - Aug 2019 (1 year 8 months)

- Receiving, processing, and organizing shipments and deliveries accordingly. - Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines. - Assisting customers in locating desired shop items. - Informing customers of shop promotions to encourage purchases. - Performing regular price audits to identify and correct price discrepancies. - Performing end-of-day cleaning duties, which includes wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor. - Utilized CRM systems to maintain accurate inventory records and manage stock taking procedures, ensuring high levels of product availability. - Applied call center experience to streamline customer com

Fenton Atinda

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