F

Fellyn Empeynado

About

Detail

Detail-oriented professional with extensive experience in financial crime prevention, global treasury operations, and high-level customer engagement.
Cebu City, Central Visayas, Philippines
Contact Fellyn regarding: 
work
Full-time jobs

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • M
    Customer Care Representative/Wellness Advisor
    MaryRuth's Organics
    Oct 2023 - Apr 2025 (1 year 7 months)
    • Managed and provided excellent customer service inquiries via phone, email, and live chat, delivering timely and accurate responses to questions and concerns.
    • Maintained engaging conversations with customers to build relationships and successfully upsell further products.
    • Managed the chargeback escalation process by drafting communications, compiling sufficient evidence (receipts, logs), and ensuring proper handover to the dedicated internal department for swift checking and resolution.
  • Zepz
    Treasury Operations Analyst - Middle Office Payments
    Zepz
    Sep 2022 - Feb 2023 (6 months)
    • Oversaw daily treasury operations of more than 100 partner accounts involving daily multimillion-dollar transactions. Along with dealing with the country's USD foreign exchange rate for the day to get the best deal.
    • Established and maintained enduring professional relationships based on trust with worldwide financial partners across African, European, and Asian countries.
    • Successfully assisted in the establishment/opening of new FinTech partners within Southeast Asia, Africa and Europe. Launching Xendit (Financial Service Company) in Vietnam, Thailand, Singapore and Sri Lanka.
    • On call dealing with our FinTech's (both Worldremit and Sendwave) outages during Holidays and weekends.
  • JP Morgan Chase & Co.
    Fraud Prevention Specialist II
    JP Morgan Chase & Co.
    Aug 2017 - Jun 2021 (3 years 11 months)
    • Significantly reduced potential financial losses by implementing anti-fraud strategies based on current fraud trends.
    • Monitored changes in fraudsters' tactics and adapted strategies accordingly to stay ahead of emerging threats.
    • Conducted thorough investigations into reported cases of fraud, gathering evidence to support findings.
    • Completely executed proper action as per Federal Law and bank policy for accounts impacted by fraud.
    • Evaluated and leveraged statistical information to positively impact new Fraud Prevention tools.
    • Utilized advanced analytics tools to monitor transactions in real-time, promptly identifying suspicious activities.