Félix Perez

Félix Perez

About

Detail

Video Promoter at Samsung
Panama
Contact Félix regarding: 
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Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Samsung
    Video Promoter
    Samsung
    Jul 2023 - Oct 2023 (4 months)
    - Provide technical information and sales support om the different products of Samsung Line-up to customers over the phone.
  • Wynwood House
    Customer Experience Rep.
    Wynwood House
    Apr 2023 - Jul 2023 (4 months)
    - Main point of contact in guest experience.
    - Responsible for reservation management on digital platforms.
    - Coordinate with operational teams for issue resolution.
    - Guest payment management.
  • Cheil Worldwide
    Research Assistant & Interpreter
    Cheil Worldwide
    Feb 2023 - Mar 2023 (2 months)
    - Worked side by side by side with a team from Cheil Headquaters in South Korea translating documents and assisting meeting when needed traducing the conversation at the moment from Spanish to English, and vice versa.
    - Also assisted the team in any other request they could have.
  • The Estée Lauder Companies Inc
    Point of Sale Associate
    The Estée Lauder Companies Inc
    Jan 2021 - Sep 2021 (9 months)
    - Provide high touch service for counter teams
    - Communicates with counter teams by composing accurate, prompt and effective replies
    - Assess counter calls and makes decisions on appropriate actions on a case-by-case basis (ie provide tracking, input request)
    - Researches information needed to answer counter calls (ie missing launch collateral, sample, missing tester unit components)
    - Target to have “one-touch” call
    - Log call notes and follow ups; provide call back as needed
    - Develops a comprehensive knowledge of brands launch calendars, no-cost materials and merchandising elements
    - Leverage brand calendars and tools for call efficiency
    - Attend weekly team meetings to review upcoming calendar by
  • Copa Airlines
    Business Class Flight Attendant
    Copa Airlines
    Mar 2015 - Aug 2020 (5 years 6 months)
    - Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft
    - Attend the “brief” and act on it
    - Conduct safety check before flight
    - Greet customers, check their tickets and accompany them to their seats
    - Prepare and serve drinks and food to passengers
    - Present emergency equipment and give instructions
    - Monitor and secure the cabin regularly
    - Comply with all aviation rules and regulations for safety and protection
    - Assist passengers and cabin crew during emergency situations
    - Provide special help to passengers with special needs (children, disabled persons, elders etc)
    - Submit analytic reports concerning flight incidents
    - Take the Purs
  • LG Electronics
    Technical Support Rep
    LG Electronics
    Aug 2012 - May 2014 (1 year 10 months)
    - Provide technical support to customers for their home appliances and home entertainment systems in Canada.
    - As well as setting up appointments in case the technical steps provided through the phone did not work.
  • S
    Sales and Customer Service Rep
    Star Contact, Sears.
    Jan 2011 - Jun 2011 (6 months)
    - My role in this position involved setting up appointments with technicians for home appliances repairs.
    - It also involved selling warranties for their appliances.
Education verified_user 0% verified
  • C
    High School Diploma
    Changuinola American Academy Bocas
    Jan 2008 - Mar 2008 (3 months)
  • C
    Middle School
    Changuinola American Academy Bocas
    Jan 2005 - Mar 2005 (3 months)