Félix Perez

Video Promoter

Samsung

Jul 2023 - Oct 2023 (4 months)

- Provide technical information and sales support om the different products of Samsung Line-up to customers over the phone.

Customer Experience Rep.

Wynwood House

Apr 2023 - Jul 2023 (4 months)

- Main point of contact in guest experience. - Responsible for reservation management on digital platforms. - Coordinate with operational teams for issue resolution. - Guest payment management.

C

Research Assistant & Interpreter

Cheil Worldwide

Feb 2023 - Mar 2023 (2 months)

- Worked side by side by side with a team from Cheil Headquaters in South Korea translating documents and assisting meeting when needed traducing the conversation at the moment from Spanish to English, and vice versa. - Also assisted the team in any other request they could have.

Point of Sale Associate

The Estée Lauder Companies Inc

Jan 2021 - Sep 2021 (9 months)

- Provide high touch service for counter teams - Communicates with counter teams by composing accurate, prompt and effective replies - Assess counter calls and makes decisions on appropriate actions on a case-by-case basis (ie provide tracking, input request) - Researches information needed to answer counter calls (ie missing launch collateral, sample, missing tester unit components) - Target to have “one-touch” call - Log call notes and follow ups; provide call back as needed - Develops a comprehensive knowledge of brands launch calendars, no-cost materials and merchandising elements - Leverage brand calendars and tools for call efficiency - Attend weekly team meetings to review upcoming calendar by brand; review any issues, foster team bu

C

Business Class Flight Attendant

Copa Airlines

Mar 2015 - Aug 2020 (5 years 6 months)

- Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft - Attend the “brief” and act on it - Conduct safety check before flight - Greet customers, check their tickets and accompany them to their seats - Prepare and serve drinks and food to passengers - Present emergency equipment and give instructions - Monitor and secure the cabin regularly - Comply with all aviation rules and regulations for safety and protection - Assist passengers and cabin crew during emergency situations - Provide special help to passengers with special needs (children, disabled persons, elders etc) - Submit analytic reports concerning flight incidents - Take the Purser role when needed.

Technical Support Rep

LG Electronics

Aug 2012 - May 2014 (1 year 10 months)

- Provide technical support to customers for their home appliances and home entertainment systems in Canada. - As well as setting up appointments in case the technical steps provided through the phone did not work.

S

Sales and Customer Service Rep

Star Contact, Sears.

Jan 2011 - Jun 2011 (6 months)

- My role in this position involved setting up appointments with technicians for home appliances repairs. - It also involved selling warranties for their appliances.

Félix Perez

About

Detail

Timeline

Résumé