Customer Service Associate and Sales
Alorica
Oct 2020 - Jan 2023 (2 years 4 months)
Customer service and sales associate. Addressed customer concerns and provided timely resolution to mitigate complaints. Answered incoming telephone calls, text and email, place orders and provided information regarding store products, store hours, locations and policies. Resolved customer inquiries, complaints, and issues providing insightful solutions. Exceeded expectations when assisting customers.