Félix Galva Lebron

IT Support & QA Professional with 5+ years of experience delivering technical solutions across Office 365, Salesforce, DNS, SQL, and cloud platforms. Skilled in troubleshooting complex email, software, and network issues, managing ticket queues, and ensuring SLA compliance. Experienced with Office 365 administration (Exchange, SharePoint, Teams), Salesforce Admin tasks, and AWS Cloud fundamentals. Adept at mentoring junior engineers, implementing IT policies, and proactively improving systems. Known for solving high-level technical issues quickly while maintaining client satisfaction.