High-impact Global Support Manager with 8+ years of experience in the SaaS and MarTech sectors. Proven track record of leading high-performance technical support teams through acquisition transitions and scaling operations. Expert in bridging the gap between deep technical troubleshooting (SQL, APIs, Log Analysis) and strategic customer relationship management for Enterprise accounts. Adept at optimizing support workflows, reducing time-to-resolution, and driving CSAT scores above 95%. Bilingual leader focused on talent development, operational efficiency, and cross-functional collaboration.
