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Felix-ann Amor Guton

About

Detail

Customer Success
Metro Manila, Philippines
Contact Felix-ann regarding: 
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Full-time jobs

Timeline

work
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school
Education

Résumé

Jobs verified_user 0% verified
  • Trip.com
    Customer Success Manager
    Trip.com
    Jan 2024 - Current (2 years 9 months)
    A higher level escalation team who is responsible for high-level complaint resolution and quality assurance. Led investigations to settle disputes involving ticketing, policy violations, and rebooking/refund concerns. Directed compliant resolution strategies during major flight disruptions, minimizing financial exposure and preserving loyalty.
  • Trip.com
    Travel Advisor Flights
    Trip.com
    Jan 2023 - Jan 2024 (1 year 1 month)
    Flight Operations and Policy Specialist managed comprehensive pre- and post- ticketing support. Resolved complex flight reservations (reissues, cancellations) and specialized in real-time disruption management. Ensured strict adherence to airline fare rules and ticket policy verification for compliance.
  • Everise
    Customer Advocate Everise
    Everise
    Jan 2021 - Jan 2023 (2 years 1 month)
    Managed premium customer accounts as an Online Retail Advisor, focusing on order fulfillment and retention. Provided resolution for shipping/delivery logistics and handled all Amazon Prime and subscription-related inquiries (billing, benefits, cancellations).
  • Alorica
    Order Manager Alorica
    Alorica
    Jan 2018 - Jan 2019 (1 year 1 month)
    B2B Telecom Order Manager specializing in BVoIP solution delivery. Responsibilities included the end-to-end coordination of circuit upgrades for service demands, seamless porting of existing numbers, and accurate decommissioning of obsolete lines to optimize client services.
  • Concentrix
    Customer Service Concentrix
    Concentrix
    Jan 2017 - Jan 2018 (1 year 1 month)
    Managed provider relations and compliance by serving as the primary operational liaison for contracted healthcare groups. Validated member eligibility/benefits, resolved complex claims and reimbursement disputes, and enforced contractual terms across the network.
Education verified_user 0% verified
  • University of Makati
    Senior High
    University of Makati
    Jan 2012 - Jan 2014 (2 years 1 month)
  • S
    Hotel and Restaurant Management
    SEA AND SKY COLLEGE
    Jan 2011 - Jan 2012 (1 year 1 month)
  • L
    High School
    La Union National High School
    Jan 2007 - Jan 2011 (4 years 1 month)