Felipe Reinner de Sousa Oliveira

A

Retention manager account – Active & Inactive Players

ANIKSI,

Oct 2023 - Apr 2025 (1 year 7 months)

As an account manager in the player retention department at an online casino, using CRM tools to manage and segment the player base, creating personalized offers, bonuses and exclusive promotions. The role focuses on reactivating inactive players and keeping active players engaged, with a strong emphasis on increasing retention and loyalty through data-driven strategies and targeted campaigns.

G

Retention manager account

GCC7 Company ltd,

Dec 2022 - Oct 2023 (11 months)

Responsible for staying updated on daily financial news and market trends, maintaining regular contact with customers via phone and email to address their needs. Provides comprehensive support for customer accounts, offering personalized day trading advice and recommending the best strategies to optimize their trades and investments.

G

Sales agent

GCC7 Company ltd,

Sep 2022 - Dec 2022 (4 months)

Responsible for selling investment plans in the financial market, providing support to clients during the account opening process, and explaining how the platform's system operates to ensure a smooth user experience.

H

Bartender

Havana Club,

Feb 2022 - Dec 2023 (1 year 11 months)

Part-time role responsible for preparing drinks for customers, managing the pricing of each item at the bar, and handling the issuance of customer bills.

P

Administrative

Public Ministry,

Jan 2018 - Nov 2021 (3 years 11 months)

Provides administrative support, including notary and secretarial services within the Public Prosecutor's Office. Responsible for document distribution, spreadsheet organization, and assisting prosecutors and legal staff with various administrative tasks.

Felipe Reinner de Sousa Oliveira

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Felipe's behavioral traits
Felipe's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.