Customer-oriented and detail-driven professional with experience in providing personalized support to clients in the financial sector, including credit card assistance and account inquiries. Skilled in active listening, problem-solving, and clear communication in both English and Spanish. Currently pursuing a with strong adaptability, time management, and analytical skills. Committed to delivering high quality and contributing to team success.
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COSTUMER SERVICES
Teleperformance
Oct 2024 - Mar 2025(6 months)
I provided personalized customer support for clients seeking to improve or establish their credit history. Assisted customers in understanding their credit profile, resolved inquiries with empathy and professionalism. Ensured accurate account updates, explained financial products clearly, and maintained a high standard of client satisfaction.