Felipe Olivero QA Specialist - Tech Support at Elevos Revenue Management &

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Customer Service Manager

Pink Bot fka Tiny Mile

Mar 2024 - Current (2 years 2 months)

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QA Specialist - Tech Support

Elevos Revenue Management & Monitoring

Aug 2023 - Current (2 years 9 months)

- Provided exceptional tech support to boost customer satisfaction. - Demonstrated proficiency as QA specialist in a customer support setting. - Skilfully identified issues using QA methodologies to enhance product quality. - Effectively liaised between customers and in-house team, driving rewarding experiences. Database Management Account Management CRM

Technical Support Consultant

SupportYourApp

Mar 2022 - Aug 2023 (1 year 6 months)

• Provided L1/L2 technical support in consultative role. • Transformed complex tech issues into simplified solutions. • Drove customer satisfaction by ensuring issue resolution. • Maximized efficiency through proactive problem- solving. Document Management NDA Customer Support Account Management

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English/Spanish Interpreter

Interpretia (Ecuador) - LanguageLine Solutions (US)

Nov 2021 - Mar 2022 (5 months)

Proficient in English/Spanish interpretation. Delivered seamless customer support. Enhanced customer satisfaction through efficient translation. Proven track record in eliminating language barrier in customer service. Customer Communication Keep communication and logs as confidential

Sales Representative / Customer Support

Viafy

Dec 2020 - Feb 2021 (3 months)

Enhanced customer support, leading to increased sales. Effectively planned innovative sales strategies. Successfully recruited new drivers, boosting workforce efficiency. Expanded IT personnel team, enhancing tech capabilities Call Processing NDA Account Management

Customer Support

Corporación Favorita

Nov 2019 - Mar 2020 (5 months)

Provided top-notch customer service, improving client relations. Enhanced retail experience, resulting in increased customer satisfaction. Delivered premium customer service, enhancing client relations. Earned 'Best Seller' 8 times by promoting 'product of the day'

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Cutomer Support Management

Star Land Games

Jan 2019 - Sep 2019 (9 months)

Enhanced customer support, leading to increased sales. Effectively planned innovative sales strategies. Customer communication Billing software support NDA

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System Monitoring

Trade Systems

Oct 2018 - Dec 2018 (3 months)

Managed and improved System Monitoring Applications. Experienced in database surveillance and optimization. Handled Customer Support Desk with superior results. Delivered solutions, enhancing customer satisfaction. Troubleshooting Email Support Customer Communication NDA CRM

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Customer Service Representative

Trade Systems SA

Oct 2018 - Dec 2018 (3 months)

Felipe Olivero

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