F

Felipe Harder

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São Paulo, Brazil

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work
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  • C
    IT Operations Manager
    Confience
    Sep 2025 - Current (8 months)
    Confience's myLIMS is a next-generation, cloud-based laboratory information management system (LIMS) designed to transform how processes manage your lab data. This cutting-edge LIMS solution stands out for its exceptional ability to seamlessly align with your lab's unique workflows and requirements, rather than forcing you to adapt to a rigid system.Lead IT operations, ensure infrastructure efficiency, secure endpoints, and coordinate global IT.Implement and manage helpdesk operations, resolving IT issues for Windows/macOS users.Provide remote support and ensure a smooth onboarding process for employees worldwide.Set up and manage Single Sign-On (SSO) and MFA.Ensure compliance with ISO 27001, SOC 2, and NIST 800-53.Oversee endpoint protecti
  • Zebra Technologies
    IT Specialist
    Zebra Technologies
    Sep 2015 - Current (10 years 8 months)
    Zebra Technologies is an American company that builds tracking, barcode scanning, printing, and mobile computing solutions for industries like retail, healthcare, and logistics. They help businesses improve operational efficiency through real-time data capture and visibility. Their products include handheld scanners, RFID systems, mobile computers, and specialty printers.Communicates complex technical information clearly to cross-functional teams and stakeholders, using tools such as JIRA and MS Project for task tracking and reporting.Recommends and implements hardware and software solutions, including upgrades and vendor acquisitions through platforms like Protheus/Microsiga.Participates in the development and rollout of IT infrastructure
  • L
    Desktop Support Analyst
    Liberty Seguros (Brasil)
    Jul 2012 - Sep 2015 (3 years 3 months)
    Delivered VIP service to directors, managers, foreign executives, and presidency.Collaborated with other IT departments for problem-solving initiatives.Led several projects, server management, and script/policy creation.Implemented and managed XenServer, XenDesktop, and NetScaler solutions.Handled GMUD Change Management processes.Supported Symantec Endpoint Protection (SEP).Managed Active Directory (AD), Group Policies (GPO), and WSUS.Configured and supported Windows and network environments, including troubleshooting TCP/IP, DNS, and basic network infrastructure issues.Developed technical documentation and user guides for system upgrades, security policies, and software deployments to ensure knowledge transfer across teams.
  • A
    System Analyst
    Area de Varejo
    Jan 2011 - Feb 2012 (1 year 2 months)
    Provided desktop support, system, and network installation and management.Installed, configured, and maintained Windows-based systems, ensuring stability, security, and user accessibility.Supported network troubleshooting activities including TCP/IP configuration, DNS resolution, and basic network connectivity issues.Created internal documentation for system setup procedures, user guidelines, and troubleshooting steps to support consistent service quality.Participated in system validations by testing new configurations and updates before deployment to production environments.Assisted in managing Active Directory users and permissions to maintain data security and appropriate access controls.Set up and supported virtualized environments for
  • O
    Desktop Support Technician
    OTG Open Technologies Group
    Jan 2009 - Feb 2010 (1 year 2 months)
    Provided desktop support, network and software installation, and administration.Conducted quality assurance testing and ensured customer satisfaction.Diagnosed and resolved basic network issues including TCP/IP connectivity, printer setup, and shared resource access.Assisted in maintaining inventory of hardware and software assets, ensuring accurate records and timely updates.Documented troubleshooting steps and resolutions to common IT issues for internal knowledge base use.