David Felipe Duarte Monroy Regional Operations Coordinator

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Regional Operations Coordinator

Serysi Colombia

Aug 2023 - Current (3 years 3 months)

● Supervise and manage daily operations, ensuring efficiency and service quality.
● Lead the sales team and oversee sales strategies to meet company objectives, leveraging my experience as a manager to drive team performance.
● Develop and implement operational policies to enhance productivity.
● Manage customer requests and handle special service requirements.
● Control inventory, equipment, and operational resources.
● Provide training and leadership to employees for optimal performance, utilizing Microsoft 365 for documentation and communication. Additionally, I leverage the company's application for case management, ensuring that resolved cases are accurately uploaded and tracked, which contributes to

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Commercial Advisor - Eficacia

Eficacia S.A – Grupo Nutresa

May 2023 - Jul 2023 (3 months)

● Offered financial service portfolios within the assigned zone, ensuring that clients received tailored solutions to meet their specific needs.
● Handled special client requests with a focus on delivering high-quality customer service and satisfaction.
● Utilized Microsoft 365 daily to enhance productivity and communication, alongside the company's case management software to effectively record client cases and responses, ensuring a streamlined approach to client interactions and service delivery.

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Costumer Service Operation Citiservice - Activos "Citibank"

Activos en misión para el Banco Citibank

Nov 2022 - May 2023 (7 months)

● Promoted and managed financial products for assigned clients, ensuring their needs were met with tailored solutions.
● Delivered outstanding customer service and provided support for financial inquiries, fostering strong client relationships. Additionally, utilized Microsoft 365 daily to upload resolved cases, leveraging the platform to enhance operational efficiency and maintain accurate records of client interactions.

Administrative & HR Analyst - Grupo Novus Ltda

Grupo Novus

Jan 2021 - Dec 2021 (1 year)

● Process payroll and manage employee administration.
● Conduct data analysis and generate strategic reports.

Administrative & HR Analyst - Grupo G.P S.A.S

GRUPO GP

Jun 2018 - Dec 2020 (2 years 7 months)

● Handled payroll and personnel administration efficiently, ensuring compliance with company policies and regulations.
● Coordinated material supply logistics to optimize resource allocation and minimize delays.
● Assessed customer creditworthiness and managed supplier credits to maintain healthy financial relationships.
● Analyzed operational data and generated performance reports to support strategic decision-making. Additionally, utilized Microsoft 365 for daily administrative tasks and case management software to upload resolved cases, enhancing overall workflow and productivity. My experience with B2B sales applications on a daily basis has further refined my analytical skills and understanding of client relationsh

Administrative Assistant - Vision Software

Vision Software

Apr 2017 - May 2018 (1 year 2 months)

● Oversee accounts receivable and follow up on outstanding balances.
● Support procurement and financial reporting.

Sales Consultant - Tiempos Totto

Activos S.A.S

Aug 2016 - Jul 2018 (2 years)

● Provide customer service and sales support.
● Facilitate credit activations through partner financial institutions.

Sales Consultant - Tiempos Totto

TOTTO

Jan 2016 - Apr 2017 (1 year 4 months)

● Provide customer service and sales support.
● Facilitate credit activations through partner financial institutions.

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Sales Consultant - Tiempos Totto

ELECTROPANASONIC

Mar 2013 - Oct 2015 (2 years 8 months)

● Provide customer service and sales support.
● Facilitate credit activations through partner financial institutions.

David Felipe Duarte Monroy

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David Felipe Duarte Monroy

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