Felipe

Vendor Accounting Management

Vacasa

May 2024 - Current (2 years)

• Responsible for the relationship between platforms (Coupa, NetSuite) and suppliers in the USA, Belize, Costa Rica, Mexico and Chile. • Implemented Relish (IA), managing backlog, prioritization of improvements and user feedback. • Designed and tested internal process automations that increased operational efficiency and improved the supplier experience. (slack, cou • Training and continuous support to users, guaranteeing technological adoption and compliance with policies.

E

Business Development Consultant

EMPRESAS JORDAN

May 2023 - Mar 2024 (11 months)

• Business development with marketing and after-sales, developing outbound, inbound, and retention strategies. • Product Owner of an Omnichannel platform, prioritizing backlogs in Scrum with JIRA and Confluence, achieving the commercial close of the first client for Jordan360, a large key company (Soprole). • Conducted interviews and workshops to identify customer pain points and growth opportunities for clients (loyalty, upselling, and cross-selling, B2G). • Managed end-to-end implementation: prospecting, contract negotiation, technical configuration and requisitions, client/user onboarding and account management (post-sales). Additionally, I engaged in bidding processes for potential clients, as most projects were secured through comp

S

Co-Director

Startup Grind Santiago

Feb 2022 - May 2024 (2 years 4 months)

• Led a multidisciplinary team of up to 10 people to deliver 4–5 annual in-person events in partnership with AWS and WeWork. • Partnership and Account Management, integrating sponsor and partner technology and branding into both virtual and in-person events. • Administered event platforms (Bevy) and coordinated technical requirements and negotiations with major partners such as Google and AWS. • Developed and executed marketing plans for sponsors and partners, enhancing brand visibility and impact. • Managed leads and optimized the partnerships funnel, driving new business opportunities

O

Account Executive

Ontop (YCW21)

Nov 2021 - Apr 2023 (1 year 6 months)

• Responsible for the full B2B Fintech sales cycle, overseeing the entire process from prospecting, closing, onboarding, and customer success during the first six months after the client closes. • Closed 5–10 clients per month in LATAM, the US, and Canada with revenue ranging from USD 1,000 to USD 100,000 in MRR for the company, focusing on SMBs but also closing large companies. • Led an outbound team of three SDRs for Chile, increasing team productivity by optimizing the funnel with Salesforce and achieving different goals over nearly two years with the company. • In charge of Inbound for the US and Canada, directly supporting the marketing and technology teams. • Provided weekly feedback to the product team and conducted customer tra

C

Sales Development Executive

Cuponatic.com

Aug 2021 - Sep 2021 (2 months)

• Analyzed retail and tourism customer data with Power BI to design scalable e-commerce strategies. • Managed key accounts, offering support and training to optimize the user experience on the platform.

K

KAM

Mar 2021 - Sep 2021 (7 months)

• Managed key accounts in the cleaning industry, developing customized solutions for customers and suppliers. • Designed workflows in Mercado Público (B2G), achieving a smooth adoption of new processes.

Team Leader Trainee

Booking.com

Feb 2020 - Sep 2020 (8 months)

• Led a team of 8 people in the Credit Control area, a team in charge of support for the entire O2C (Order to cash) flow of the company, directly supporting everything related to AR, billing, etc. • Implemented collections software with (internal) AI, optimizing recovery in Argentina, Uruguay and Paraguay acting as responsible for the area. • Trained the team in new technologies, ensuring high adoption and performance improvements.

Credit Controller and Change Champion

Booking.com

Mar 2019 - Sep 2020 (1 year 7 months)

• Credit Control Executive, in charge of direct support to partners for the company's O2C (Order to Cash) flow. • Led continuous improvement initiatives in LATAM, implementing AI (internal) collections software at the regional level. • Acted as a Change Champion, communicating and managing strategic changes of financial processes (O2C). • Responsible for the global implementation of software in LATAM, providing feedback to the Product Owner and Developers.

Outbound Executive

Booking.com

May 2017 - Mar 2019 (1 year 11 months)

• Market expansion in LATAM, acquiring new business partners with onboarding and commercial training for a scalable solution. • Coordinated the opening of new markets, including the entry of Cuba in Vacation rentals adding 4.000 units in two months. • Specialist in pricing and revenue management, training internal teams and partners in commercial strategies, which contributed to increasing LATAM HUB KPIs by more than 50%. • Specialist in the "Home" segment, specifically Vacation Rentals industry supporting channel managers in mass onboarding for Property Management Companies (PMC). • Developed manuals and best practice guides for the team, improving productivity and standardizing sales and support processes.

Financial Analyst

Ripley

Jul 2016 - Jan 2017 (7 months)

• Analyzed customer data to prioritize financial product offerings, optimizing acquisition strategies.

S

Entrepreneur

Sport Nutrition

Jan 2013 - Dec 2018 (6 years)

• Managed B2B, B2C and B2G business of sports supplements, serving clients such as football teams and Olympic federations. • Designed and managed e-commerce platform, overseeing supplier and customer relationships to ensure seamless operations. • Trained clients in digital and physical channels, driving sales and retention. Additionally, engaged in B2G sales and partnerships, utilizing this channel to expand market reach and enhance business opportunities through strategic bidding processes.

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