F

Felicia Duncan

About

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Nevada, United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • A
    IT Support Specialist
    Aligned Data Centers
    Mar 2024 - Mar 2025 (1 year 1 month)
    • Delivered user support for internal platforms and systems through ServiceNow, phone, and email, ensuring efficient resolution of technical issues. • Maintained and updated internal documentation, and developed Standard Operating Procedures (SOPs) to streamline workflows. • Collaborated with cross-functional teams to address recurring platform issues, contributing insights to enhance operational efficiency.
  • Gusto
    Payroll Support Specialist
    Gusto
    Sep 2023 - Nov 2024 (1 year 3 months)
    • Facilitated inbound support for payroll and HR clients, ensuring accurate resolution of cases. • Managed customer inquiries and status updates using Salesforce CRM, enhancing communication efficiency. • Identified and reported common issues, contributing to the enhancement of internal onboarding and training resources.
  • The Realreal
    Consignor Relations Representative
    The Realreal
    Sep 2021 - Jun 2023 (1 year 10 months)
    • Managed account updates and verified financial data to maintain platform compliance. • Re-engaged clients by serving as a point of contact for inactive consignor accounts. • Created reports for internal use and supported cross-departmental campaign operations.
  • Minted
    Customer Support Representative
    Minted
    Nov 2019 - Sep 2021 (1 year 11 months)
    • Delivered comprehensive support via email, chat, and phone, addressing account issues, product inquiries, and technical troubleshooting. • Identified and reported recurring customer concerns to facilitate improvements and ensure compliance. • Managed ticket resolution records and updated internal documentation using Zendesk.
Education verified_user 0% verified
  • B
    High School Diploma
    Berkeley High School
    Sep 1991 - Jun 1994 (2 years 10 months)