Fela Groswirt Global Volume Recruitment Manager at TJ BPO

T

Global Volume Recruitment Manager

TJ BPO

Jan 2023 - Current (3 years 4 months)

Lead the company’s worldwide volume hiring strategy across multiple regions and time zones. Oversee full-cycle recruitment for large operational teams and specialized digital-marketing fulfillment roles, ensuring consistent standards and agile scaling. Manage a global team of recruiters, set performance expectations, refine processes, and partner closely with leadership to align hiring demand, workforce planning, and market expansion. Drive sourcing strategy, recruitment operations, and continuous improvement to support high-growth, multi-country operations.

T

Senior Recruiter

TJ BPO

Sep 2021 - Jan 2023 (1 year 5 months)

Led a fully remote team of recruiters across Mexico, Bulgaria, and India during the company’s transition to work-from-home operations. Oversaw large-scale recruitment for operational customer-facing positions and specialized digital-marketing fulfillment roles, aligning hiring strategy with global growth needs. Managed sourcing strategies, pipeline performance, and cross-country coordination while ensuring consistent hiring standards and supporting rapid scaling across multiple regions.

T

Site Coordinator

TJ BPO

Dec 2019 - Sep 2021 (1 year 10 months)

Took on a broader operational role overseeing recruitment, HR, and site administration. Managed pre-payroll processes, employee records, attendance tracking, and vendor coordination. Continued supporting local hiring needs while supervising day-to-day site operations to ensure smooth workforce management, compliance, and a positive employee experience. Acted as the point of contact for leadership and staff, aligning HR processes with business needs and maintaining seamless site functionality.

T

Talent Acquisition

TJ BPO

Apr 2019 - Dec 2019 (9 months)

As the first employee hired in Mexico, I led the full recruitment setup prior to the company’s official launch. Built the local hiring pipeline from scratch and managed end-to-end recruitment for key roles including trainers, managers, team leaders, agents, and recruiters. Established early processes, sourcing strategies, and interview flows that supported the successful startup and scaling of the operation.

Freelance Recruiter

Selfemployed

Jul 2013 - Apr 2019 (5 years 10 months)

Ran my own recruitment practice supporting local SMBs across multiple industries. Managed client acquisition through outreach, pitching, and relationship-building, securing recruitment projects and consulting engagements. Delivered full-cycle hiring, background checks, salary benchmarking, and talent advisory services. Recruited across commercial, operational, and technical/IT categories while tailoring sourcing and selection processes to each client and consistently delivering fast, high-quality placements.

G

Indirect Recruiter

GSE soluciones empresariales

Mar 2013 - Jul 2013 (5 months)

Handled full-cycle recruitment for indirect roles and engineering positions across manufacturing, food and services, and commercial sectors. Recruited a range of administrative, technical and engineering profiles. Introduced psychometric evaluations into the selection process, creating a more structured and data-informed approach. Managed sourcing, screening, interviews, and selection while developing talent pipelines, expanding recruiting channels, and maintaining strong follow-up with clients and candidates.

Q

Human Management Consultant - Bon Ice Mexico

Quala de Mexico

May 2012 - Dec 2012 (8 months)

● Attraction and selection processes ● Succession planning ● Talent evaluation ● Training ● Advise managers on organizational policy

F

Human resources analyst

Fabricas de Calzado Andrea SA de CV

Oct 2011 - Feb 2012 (5 months)

● Recruitment and selection processes ● Workforce development ● Employee relations ● Orientation for new employees ● Training

Executive recruiter

Manpower

Jan 2011 - Oct 2011 (10 months)

Lead the creation of a recruiting and interviewing plan for each open position. Research and recommend new sources for candidate recruiting. Conduct a variety of recruiting activities to find suitable candidates Perform screening interviews and review applicants to evaluate if they meet the position requirements. Hire selected candidates Develop a pool of qualified candidates in advance of need. Client and candidate follow-up.

P

Recruiter

Profuturo GNP

May 2007 - May 2010 (3 years 1 month)

Develop and execute recruiting plans Network through industry contacts, trade groups and employees Job fairs Administrative duties and recordkeeping Conduct prescreening interviews Test applicants

P

Talent Coordinator

Psyke Models

Jan 2003 - Jan 2007 (4 years 1 month)

Talent recruiting Training Sales and negotiation with clients

Fela Groswirt

About

Detail

Timeline

Résumé