Federico Guillermo

Network Analyst

Prodapt

Feb 2023 - Current (3 years 7 months)

I was promoted to the Mitigation department, where I have been working for four months, using advanced tools like PuTTY and adopting a more analytical approach. I provide tech support by diagnosing and troubleshooting internet connection issues using cutting-edge tools. I also dispatch on-site technicians when needed, ensuring fast resolutions and customer satisfaction. Additionally, I assist new hires with setting up their virtual systems and tools, offering guidance and support. As a team lead, I help my colleagues whenever necessary, with my supervisor's authorization.

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ADMINISTRATIVE ASSISTANT

Concensa

Jul 2022 - Dec 2022 (6 months)

Responsible for attendance and reporting tasks, including sending out attendance lists and creating bi weekly reports. Manage clock working hours, handle requests for leaves and adjustments, and maintain accurate staff records. Support administrative claims and field staff requests, ensuring effective management. Prepare contracts, deliver them, and digitize letters of completion and proof of payment. Manage life insurance forms for both field and administrative personnel. Compile absenteeism reports and notify the warehouse about personnel dismissals.

CUSTOMER SERVICE AGENT

Sitel Group

Sep 2021 - Jun 2022 (10 months)

Prioritize exceptional customer service by promptly responding to inquiries through calls. Engage with customers, actively listen to their needs, and deliver personalized solutions. Maintain a customer-centric approach and resolve issues to ensure utmost satisfaction. Foster strong relationships to build trust and loyalty.

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TECHNICAL SUPPORT

RADIO ELECTRONICA PANAMA

Dec 2019 - Mar 2021 (1 year 4 months)

Prioritize exceptional customer service by promptly responding to inquiries through calls. Engage with customers, actively listen to their needs, and deliver personalized solutions. Maintain a customer-centric approach and resolve issues to ensure utmost satisfaction. Foster strong relationships to build trust and loyalty.

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SUPPORT AGENT|

ALORICA| NOV

Jan 2016 - Dec 2019 (4 years)

Resolve device-related issues through troubleshooting and systematic approaches. Communicate effectively with end users, colleagues, and management for quick issue resolution. Provide daily support for various computer systems to ensure a positive user experience.

Federico Guillermo

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