Federico Fontana

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Sr. Commercial Operations Lead

Syniverse Costa Rica

Sep 2021 - Jan 2023 (1 year 5 months)

Achievements/Tasks Managed commercial relationships with A2P suppliers in the CALA region. Absorbed A2P subject matter and handled technical and commercial issues. Pursued opportunities for better pricing and operator reach. Signed eight new agreements with aggregator partners and operators in Brazil, Argentina, and Mexico. Collaborated closely with colleagues from legal, product management, carrier sales, finance, and support departments to achieve goals. Contributed to the company's growth and expansion.

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Microsoft Licensing Specialist

Customer LifeCycle

Mar 2020 - Jan 2021 (11 months)

Manager N3 Costa Rica 03/2020-07/2021, Heredia,CostaRica Achievements/Tasks Efficiently requesting payment for licensing fees related to orders from various SMB accounts. Successfully managing multiple customer accounts. Providing clear and concise guidance and education to customers on Microsoft compliance policies and procedures, with a focus on addressing any local-specific requirements as needed. Continuously building strong relationships with customers and proactively seeking opportunities to enhance their satisfaction, communication, and resolution of inquiries.

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Sr. Licensing Cloud Lead

Ingram Micro Costa Rica

Jul 2016 - Jan 2019 (2 years 7 months)

World'slargestdistributorofcomputerandtechnologyproducts. Achievements/Tasks Responsible of managing daily purchase orders for over 50 accounts in the CALA region; ensuring each order processed is correctly invoiced. Tracking SLA achievements and meetings with vendors for business reviews. Was in charge of the supervision and coaching for the Licensing Cloud Team. In addition assigning goals to the team and keeping track of the KPIs. Track and support forecast sales opportunities for Product Managers. Work directly with upper managment in order to exceed the client goals and expectations. Designated to travel and to train new hires in Miami HQ. Contact:WladimiroDurand-+50660457374/+17862710041

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Sales OrderAdministrator

Ingram Micro Argentina

May 2014 - Jan 2016 (1 year 9 months)

World'slargestdistributorofcomputerandtechnologyproducts. Achievements/Tasks Responsible of managing daily purchase orders for the Caribbean region. Assisted Product Managers to achieve forecasts and SLAs of customers. Worked directly with Presales Team in order to assist incoming purchase orders. Designated to travel and train new hires in Costa Rica during a business transition.

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Pricing Specialist

Avaya Argentina

Apr 2010 - Jan 2014 (3 years 10 months)

Multinationaltechnologycompanyspecializedinbusinesscommunications. Achievements/Tasks Supported the sale of complex technical services solutions. Ensured that sales professionals and services associates understand and can articulate various services offers. Presented the company's solutions from an implementation perspective. Worked cross-functionally with account teams, pre-sales engineers, Professional Services Engagement Managers, Alliance Partners and Business Partners. The work required English communication skills to support US and Canada.

Federico Fontana

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Federico's behavioral traits
Federico's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.