federico arrazola

Operations Associate

TourHero

Apr 2025 - Current (1 year 1 month)

Dispatcher (role designed and structured from scratch)Designed and launched a new operational role serving as the central coordination bridge between Operations, Customer Experience, Key Account Management, Finance, Leadership, and 20-30 Local Operators across multiple time zones.Cross-office coordination: Managed daily operations across Bogotá, London, and Singapore offices using Slack, coordinating asynchronously across 6-8 hour time differencesCreative & operational traffic: Tracked and coordinated end-to-end logistics for 400+ trips (Aug 2024 - Feb 2026), ensuring flawless execution and strong client communicationWorkflow design: Documented and standardized the full post-booking workflow from scratch, improving operator response times b

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Project Manager

SENZA CLUBI

Oct 2024 - Mar 2025 (6 months)

Led end-to-end project coordination for a boutique leadership and adventure experience company, managing operations, sales, creative content, and client delivery.Project portfolio management: Coordinated 10 unique projects including 4 adventure expeditions and 6 corporate workshops for groups of 5-20 participantsClient acquisition & brief development: Attended sales meetings, translated client needs into custom proposals, and presented to ABInBev Colombia, WeWork, and public sector entitiesBudget & vendor coordination: Managed project budgets ranging from $10M-$50M COP, coordinating vendors for venues, catering, transportation, and facilitatorsCreative operations & content: Created 3 email marketing campaigns from scratch, coordinating with

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Transition and Integration facilitator

REMMA EDUCATION

Jan 2023 - Current (3 years 4 months)

Freelance. Facilitate corporate workshops focused on team building, leadership development, and change management. Led onboarding for 50+ professionals during Marsh McLennan & Mercer merger. Clients include Mercer, Solunion, and corporate organizations.

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Operations assistant

OBA SAS (ZAMBO TRAVEL)

Jan 2021 - Jan 2022 (1 year 1 month)

Managed 100+ supplier contracts, ensuring compliance and quality standards - Implemented process digitalization using Google Suite

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Operations and logistics director

KAJUYALI GROUP SAS

Jun 2019 - Oct 2024 (5 years 5 months)

Expedition leadership: Led ~50 educational expeditions over 3 years for schools with up to 120 participantsTeam coordination: Coordinated teams of 20+ instructors, managing ~3 simultaneous expeditions per monthStakeholder management: Primary liaison between schools, students, parents, and teaching staffResource management: Managed supply warehouse and budget allocation for field operations

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