Federico Apanowicz
About
Detail
Paid Media | Customer Support | Community Manager
Buenos Aires, Argentina
Contact Federico regarding:
Flexible work
Starting at
USD10/hour
Résumé
Jobs
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Customer Support AssociateHappy MammothMay 2024 - Current (2 years 2 months)Focus on managing customer support queues, including Order Cancellations and Reviews, to ensure a positive and seamless client experience across all touchpoints. Deliver top-tier email support via Zowie/Gorgias, addressing customer needs effectively. Provide loyalty points and discount codes to enhance customer satisfaction and retention. Coordinate daily with international warehouses to ensure accurate and timely order fulfillment. Update and manage orders in Shopify and fulfillment software to streamline operations.- FPaid Media SpecialistFocusinSep 2023 - Current (2 years 10 months)Oversee and execute paid media strategies across multiple platforms (Meta Ads, Google Ads) to drive brand awareness and increase event visibility. Manage end-to-end advertising campaigns, ensuring optimal budget allocation, performance tracking, and ROI. Utilize advanced segmentation techniques, data analysis, and A/B testing to continuously optimize campaigns. Leverage insights to refine targeting strategies, driving engagement and conversions while maximizing ad performance. Additionally, my experience in customer service has been directly relevant to this role, as I have worked in environments where empathy, active listening, and efficient problem-solving were essential, enhancing my ability to understand client needs and improve campaig
- Logistics Coordinator/ Customer SupportSellerPlexOct 2022 - May 2024 (1 year 8 months)Provide multi-channel customer support via email, phone, and live chat, ensuring timely resolution of inquiries and technical issues. Manage returns, refunds, and product replacements while coordinating with suppliers to streamline order fulfillment across B2B and DTC channels. Leverage tools like Zendesk, Spreadsheets, ClickUp, and Slack to track performance, maintain workflows, and enhance cross-functional communication. Proactively troubleshoot and follow up on shipments to ensure customer satisfaction and operational efficiency.
- Paid Media Specialist/ Virtual AssistantAZ Car RentalJan 2022 - Oct 2022 (10 months)Plan and execute digital advertising initiatives across Meta and Google platforms, applying audience targeting, campaign optimization, and performance analysis to support visibility and conversion goals. Enhancing brand presence and customer loyalty. Deliver end-to-end customer support and booking management, ensuring seamless travel experiences through tailored itineraries and agenda planning. Drive B2B and B2C sales through strategic quotation handling and consultative selling, while managing claims and refunds to uphold service standards.
- FManager (Entrepreneurship)Flash IbizaApr 2019 - Nov 2019 (8 months)Founded and managed a promoter and PR agency specializing in party and tourism package sales in Ibiza, Spain. Led a team of 6 promoters, driving sales performance and brand presence across high-traffic tourist areas. Negotiated and maintained partnerships with clubs, boat parties, and local experience providers, ensuring exclusive access and competitive offerings. Oversaw planning, team coordination, and on-the-ground execution to maximize visibility and revenue during peak seasons.
Education
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- Growth Marketing SpecialistCoderhouseJul 2024 - Oct 2024 (4 months)
- GGoogle Ads Display CertificationJun 2024 - Current (2 years 1 month)
- Advanced Network AdvertisingCoderhouseMar 2024 - Jun 2024 (4 months)
- Community ManagementCoderhouseFeb 2023 - May 2023 (4 months)
- Bachelor's in MarketingUCESMar 2021 - Dec 2024 (3 years 10 months)