R
Raj Jain
About
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Cloud & Modern Workplace Support Engineer | Azure • Intune/Autopilot • Networking & Security
Sydney, New South Wales, Australia
Résumé
Jobs
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Sr. Administrator, Field ServiceMicroland LimitedOct 2023 - Current (3 years 1 month)• Deliver L2/L3 support across enterprise network and endpoint environments spanning Windows and Azure Virtual Desktop (AVD), acting as a client-facing technical point of contact in a managed-services delivery model.
• Troubleshoot DNS resolution, network connectivity, and VPN access issues, performing root-cause analysis across network, endpoint, and application layers.
• Administer SCCM and Intune Autopilot for OS deployment, patching, and automated device provisioning — directly aligned to modern workplace/device management practices.
• Support enterprise infrastructure reliability and performance in a 24x7 operational environment, collaborating with infrastructure, security, and application teams to resolve critical incid- AWindows Support AnalystAxiom TechnologyMay 2023 - Oct 2023 (6 months)• Supported enterprise users across network access, VDI, Citrix, and Exchange environments for a major national client.
• Managed endpoint security compliance (DLP, VPN, AV) and data backup tooling, supporting disaster-recovery readiness.
• Assisted with patch validation and scripting support across Windows infrastructure.
• Resolved routing issues and coordinated with server and infrastructure teams during outages. - Desktop Support TechnicianTCSOct 2022 - Mar 2023 (6 months)• Resolved LAN/WAN, VoIP, and biometric connectivity issues across floor networks in a multi-site client environment.
• Installed switches/routers and re-routed cabling during office IT moves and infrastructure projects.
• Supported patch management, Active Directory access provisioning, and asset inventory logging.
• Maintained technical documentation for network configurations and standard procedures. - Field Support TechnicianNewtonMar 2022 - Oct 2022 (8 months)• Performed desktop provisioning and connectivity setup, including IP configuration and DNS settings.
• Installed antivirus, managed Windows security updates, and resolved remote access issues.
• Maintained CMDB entries and supported remote asset dispatch and return processes. - Senior Specialist – Deskside SupportREX TechnologiesNov 2021 - Dec 2021 (2 months)• Provided L2 support across Microsoft and Cisco network environments for multiple clients.
• Configured routers, switches, and access points; supported VPN and firewall applications.
• Managed Windows Server systems (2008/2016), network cabling, and endpoint protection.
• Created SOPs and network diagrams, and trained users on secure network practices. - VDesktop Support TechnicianVerser Lifecycle TechnologyJan 2021 - Jul 2021 (7 months)• Supported WAN, AV, biometric, and VoIP network issues in a hybrid, multi-client support setup.
• Deployed Windows patches, resolved Citrix/RDP issues, and documented troubleshooting workflows. - FSupport AnalystFIS Global Business SolutionsDec 2012 - Jul 2016 (3 years 8 months)• Provided frontline IT support for users on network and system issues under ITIL-based processes.
• Involved in hardware relocation and SLA documentation; promoted to Quality Analyst for consistent ticket handling and proactive communication.
Education
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- CCisco Certified Support Technician (CCST)
- UMaster's in Information TechnologyUniversity of Canberra, AustraliaAug 2019 - Jun 2020 (11 months)
- JMaster's in Information TechnologyJames Cook University, AustraliaNov 2017 - Jun 2019 (1 year 8 months)
- RBachelor's in Computer ScienceRGPV University, IndiaJul 2007 - Jun 2011 (4 years)