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Heni N

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Paris, Île-de-France, France

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Jobs verified_user 0% verified
  • JoVE
    Account Manager
    JoVE
    Apr 2025 - Current (1 year 7 months)
    📍 EdTech | Higher Education & Research | Full-Cycle Sales | Academic Stakeholder Management Key Achievements & Responsibilities:
    • Drove adoption of JoVE’s video-based scientific resources across universities and research institutions across Europe.
    • Prospected and engaged leads through outbound outreach to generate interest and identify institutional champions.
    • Delivered tailored product demos and content alignment sessions, leading to high-conversion trial launches across STEM disciplines.
    • Managed the full sales cycle: from discovery, stakeholder coordination, and value pitching to contract negotiation and closing.
    • Handled post-sale account management, driving customer success and ensuring high renewal rat
  • Revolut
    Account Executive
    Revolut
    Aug 2023 - Apr 2025 (1 year 9 months)
    📍 FinTech | SMB & Mid-Market | Outbound & Inbound Sales Key Achievements & Responsibilities:
    • Closed 15+ new outbound deals per quarter, driving significant SMB revenue growth.
    • Managed a portfolio generating €10K+ in recurring quarterly revenue, ensuring high renewal rates.
    • Led the entire sales cycle: from prospecting, demoing, and objection handling to contract negotiation and closing.
    • Upsold and cross-sold FX, corporate cards, and payment solutions, maximizing customer lifetime value.
    • Built relationships with CEOs, CFOs, and Founders, aligning financial solutions with business needs. Show less
  • Potloc
    Key Account Manager
    Potloc
    Sep 2022 - Aug 2023 (1 year)
    📍 Market Research | SaaS | Global Sales Key Achievements & Responsibilities:
    • 3X revenue growth in managed accounts (€100K+ deals), significantly expanding Potloc’s footprint.
    • Led full-cycle sales, from outbound prospecting to closing large deals with top consulting firms.
    • Opened 2 new international markets per quarter, driving business expansion in Europe, North America, APAC, and the Middle East.
    • Worked closely with SDRs and marketing teams to optimize lead generation and conversion rates. Show less
  • Potloc
    Sales Development Representative
    Potloc
    Jul 2021 - Sep 2022 (1 year 3 months)
    Key Achievements & Responsibilities:
    • Generated 200+ qualified leads/month via cold outreach (email/LinkedIn), booking 15+ monthly demos for AEs.
    • Achieved 20% lead-to-meeting conversion rate, exceeding team benchmarks.
  • PTW
    Customer Support Specialist
    PTW
    Jan 2019 - Aug 2020 (1 year 8 months)
    Key Achievements & Responsibilities:
    • Delivered multilingual technical support (English, French, Romanian) via phone, email, and chat, resolving 95% of issues on first contact to boost client retention.
    • Diagnosed and troubleshooted software/platform issues, improving user satisfaction scores by 20% through proactive solutions.
    • Managed 50+ daily interactions in a fast-paced environment, balancing efficiency with empathy to maintain service quality.
    • Collaborated with product teams to escalate recurring technical pain points, driving process improvements that reduced ticket volume by 15%. Show less
  • Teleperformance
    Customer Support Specialist
    Teleperformance
    Apr 2016 - Jan 2019 (2 years 10 months)
    Key Achievements & Responsibilities:
    • Provided multi-channel support (phone, email, chat) for global clients, achieving a 90% first-contact resolution rate and top-tier performance rankings.
    • Resolved 500+ complex technical and service inquiries monthly, leveraging strong analytical skills to streamline issue escalation workflows.
    • Adapted communication style to diverse customer needs, earning 98% positive feedback for clarity and professionalism.
    • Trained 10+ new hires on best practices for customer engagement and CRM tools, improving team productivity by 25%. Show less
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