Julia Paige Allenson
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Customer Success Manager
San Diego, California, United States
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Head of Client SuccessMerchyntFeb 2025 - Current (1 year 9 months)Engage & Expand Existing Agency Clients: ➡️Assess current agency partnerships to identify opportunities for account growth. ➡️Drive adoption of Merchynt’s services, ensuring agencies maximize their potential value. ➡️Proactively identify upsell and expansion opportunities within larger accounts. Drive Post-Sale Success & Retention: ➡️ Develop and implement a structured post-sale Client Success strategy to enhance retention. ➡️Provide ongoing support, ensuring clients are equipped to succeed without feeling left to navigate alone. ➡️Oversee all active retention efforts, stepping in when customers need additional attention. ➡️Lead cancellation recovery efforts, particularly for high-value accounts or those transitioning from trials. Develop S- Enterprise Account ManagerIsos TechnologyJul 2023 - Feb 2025 (1 year 8 months)➡️Account Management: Develop and implement tailored account strategies to identify IT service and consulting opportunities, ensuring long-term client retention and satisfaction. ➡️Customer Relationship Management: Build and maintain strong relationships with enterprise clients, providing top-tier IT solutions and proactive service. ➡️Sales: Drive new business development by identifying IT needs, presenting Isos Technology’s solutions, and expanding sales within existing accounts. ➡️Forecasting: Deliver accurate sales forecasts and performance reports to track account growth and pipeline status. ➡️Communication: Collaborate closely with clients and internal teams to ensure project alignment, providing regular status updates and business ins
- Manager, Customer SuccessSOCi, Inc.Jun 2022 - Jul 2023 (1 year 2 months)PROMOTED: As a Customer Success Manager, my primary focus is growing long-term profitable customer relationships by making strategic, operational, and measurable contributions to customers’ unique business objectives. Responsibilities Include: ➡️ Grow long-term profitable customer relationships by making strategic, operational, and measurable contributions to customers’ unique business objectives. Be the account owner, quarterback, and driver of account enablement, adoption… Show more
- Account ExecutiveSOCi, Inc.Jun 2021 - Jun 2022 (1 year 1 month)PROMOTED: Selling into Multi-Location Multifamily Property Management Companies to identify new business opportunities in identified regions of North America. A relentless hunter, consistently employing thoughtful sales processes with a consistent track record of sales over-achievement. The primary responsibility of the Account Executive is to drive and grow new business for SOCi. I also served as a subject matter expert in the industry and our platform. Responsibilities Include:… Show more
- Associate Account ExecutiveSOCi, Inc.Mar 2021 - Jul 2021 (5 months)As an AAE team I worked closely with our partners in both sales and marketing to create fanatical customer enthusiasm. AAE reps are responsible for identifying, qualifying, and closing new opportunities for our sales organization alongside our Enterprise Account Executives. ➡️ Collaborate with your Enterprise Account Executive team to develop and execute go-to-market strategies for their territories. ➡️ Work with Account Executives to blueprint key accounts in the territory. ➡️… Show more
- DDigital Marketing & Creative SpecialistJun 2020 - Feb 2021 (9 months)PROMOTED: Designed and implemented marketing campaigns/strategies, creating collateral such as graphics, flyers, e-blasts, etc. that drove awareness, consideration, and ensured successful lead-to-lease ratios. Built, maintained, and audited corporate and all property websites for content, ensuring all websites were optimized for SEO. Initiated monthly marketing assessments and made immediate recommendations. Analyzed traffic, lead, and occupancy reports, taking appropriate action… Show more
- DDigital Marketing CoordinatorJun 2019 - May 2020 (1 year)I worked closely with marketing teams, advertising agencies, and other internal departments to assist in digital marketing efforts for a portfolio of communities regionally. I was the regional in-house digital expert, managing leads, websites, and email marketing campaigns. I led the selection and optimization of internal and external tools and platforms, researched analytics, and delivered custom sales and marketing reports. Additional Responsibilities Include: ➡️ Managed… Show more
- Account ExecutiveiHeartMediaAug 2017 - Apr 2018 (9 months)As a Clear Channel Outdoor Account Executive on the New Business Team, I was responsible for driving revenue and meeting monthly, quarterly, and annual goals. I actively pursued and developed new customer relationships, effectively communicating strategies to meet their needs. To ensure customer satisfaction, I collaborated with creative, operations, marketing, and finance staff on all aspects of the customer's account. I determined project pricing based on management guidelines and… Show more
- WWISN 12 News InternWISN12 Multimedia SolutionsJan 2017 - May 2017 (5 months)As an assistant, I supported anchors and reporters by conducting story research and writing. I also utilized social media platforms to gather information and share content. Additionally, I assisted in editing and updating the ticker, or Live Scores System. I attended various sporting events to gather sound bites from coaches and players, which were later used in the evening shows. By staying up-to-date on the latest sports news, I created engaging stories and maintained a high quality in… Show more
- TTundra Trio TeammateAug 2016 - Dec 2016 (5 months)As a Good Karma Brands ambassador, I adhered to the company's core values of listening, being honest, following through, working hard, and over-delivering. I engaged with current and potential fans through various social media platforms to promote events and activities. I hosted events at the ESPN Tundra Trio houses, which were located outside of Lambeau field. I coordinated everything from a simple backyard tailgate to a customized weekend trip. To ensure successful events, I assisted… Show more
- MMembership Sales and Marketing AssistantMay 2016 - Nov 2016 (7 months)As a Membership Coordinator, I actively sought new businesses and followed up appropriately. I managed the membership database and developed and maintained relationships with current members on a name-to-name basis. I encouraged current and new members to upgrade to Executive level membership and assisted with social media pages and graphic designs to promote the organization.
- Content Production InternFox SportsMay 2016 - Sep 2016 (5 months)During my time in sports television and game production, I focused on covering sports like Major League Baseball and the National Basketball Association. Working directly with producers, directors, and talent, I comprehensively understood FOX Sports' business structure, core objectives, and workforce needs. I also had the opportunity to plan and execute original video content, which involved ideating, sourcing clips for production, writing scripts, timing out segments, and pre-producing… Show more
- 5540 ESPN Milwaukee Marketing/Sales InternJan 2016 - Dec 2016 (1 year)I generated and shared new ideas for more efficient and effective processes and engaged current and potential fans through various social media platforms. I performed tasks involved in the overall daily operation. In this role, I exhibited important qualities such as an entrepreneurial spirit, passion to be a part of a team, and the ability to work independently. I also demonstrated strong problem-solving and decision-making skills, a friendly, optimistic, and upbeat personality, and a personal… Show more
- SSocial Media Specialist and Product RepresentativeOct 2015 - Oct 2016 (1 year 1 month)Sales: ➡️ Developed and maintained relationships with distributor partner PepsiCo Sales team in the greater Milwaukee area. Marketing: ➡️ Created and posted engaging Aspire Campaigns to Instagram. ➡️ Participated in free sample demos at local convenient stores. ➡️ Promoted and sold all products at events. Promoted and sold all products at events.
- DDigital Marketing Specialist & Customer Success Manager (P/T)Sep 2015 - Current (11 years 2 months)As a skilled digital marketer and customer success professional, I’m passionate about helping businesses and individuals shine through innovative marketing strategies and exceptional client engagement. I specialize in creating and executing engaging social media content across platforms like LinkedIn, Twitter, Facebook, and Instagram, helping brands connect with their audiences in meaningful ways. My expertise extends to managing email marketing campaigns—whether it’s eNewsletters, targeted eBlasts, or drip campaigns—and leveraging data insights to optimize performance and maximize engagement. With a strong background in website design and management, I’ve honed my skills in platforms like Squarespace and WordPress, ensuring my clients’ dig
- WJunior Olympic Volleyball CoachWaconia Volleyball ProgramNov 2013 - May 2014 (7 months)In my role as a Junior Olympic Volleyball Coach, I provided a fun, positive, and encouraging learning environment for 12 to 14-year-old players during games and practices. I assumed responsibility for the conduct of players at all events and understood the basics of first aid for player injuries that occurred. Enforcing all rules of the Junior Olympic Volleyball program was an important aspect of my role as a coach. Additionally, I supervised the team to and from all games and… Show more
- Lakeside Member ServicesYour Boat ClubJun 2012 - Jun 2016 (4 years 1 month)Responsible for providing orientation sessions to members before each boat rental on the lake. I ensured consistency by ensuring the boats were fully fueled, cleaned, and ready to go when members arrived. I assisted members with loading, launching, and docking the boats upon return and checked them in and out daily using the company's online and mobile reservation system. Additionally, I helped with minor maintenance tasks and had experience driving speedboats, pontoons, and fishing… Show more
Education
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- bachelor, Bachelor's degree, Public Relations, Advertising, and Applied Communication, GraduateUniversity of Wisconsin-MilwaukeeJan 2014 - Jan 2017 (3 years 1 month)
- General RequirmentsCrown CollegeJan 2013 - Jan 2014 (1 year 1 month)
- WHigh School diploma, General StudiesWaconia Senior High SchoolJan 2010 - Jan 2014 (4 years 1 month)