Senior Social Media Analyst
HM Revenue & Customs
Apr 2015 - Mar 2016 (1 year)
Responsibilities included evaluating the performance of organic and paid campaigns, as well as conducting an audit of owned channels using various tools such as Hootsuite, Facebook Insights, Twitter Analytics, YouTube Analytics, LinkedIn Analytics, and Google Analytics. I set up delivery schedules and presentation formats from scratch, and collaborated with team members to ensure timely report completion. I organised regular meetings with stakeholders to obtain feedback and improve the value of social media measurement. I planned and executed training programmes for organisation members, as well as presented at conferences and industry events, such as the "Digital Analysts in UK Government Services" conference, to showcase best practices in