Sebastián Reyes Vives

Technical Support Engineer

Coupa

Jan 2026 - Current (8 months)

Customer Care Specialist

Coupa

Oct 2023 - Feb 2026 (2 years 5 months)

Responsible for customer support, focused on providing solutions in a consistent and efficient manner in relation to the use of the platform to the customer and end-user, ensuring the client's success and thus helping them maximize their experiences with the platform. Responsible for handling basic issues such as questions and concerns as well as more complex issues related to the software. The position includes dynamism, research techniques, problem-solving, attention to detail, organization, and teamwork, all focused on customer success.

ITC Customer Care - Infraredtraining Center - TeledyneFlir

Concentrix

May 2021 - Sep 2023 (2 years 5 months)

Facilitator for all aspects of daily business operations. Responding to general inbound calls & emails to back-end management and execution of weekly thermography training courses. In charge of generating outbound communications, customer support, manage of student's record database, aiding instructors during online training events and assisting customers to finalize reservations for training events, Guide customers on which training courses may be most suitable for their field of work & training objectives. Work closely with other departmental functions to relay insights & customer feedback for continuous business/process improvement. Assisting the sales department by sending pricing information, quotations, and invoices to customers.

Account Care Associate - Back Office - Lorex Security

Concentrix

Jul 2019 - May 2021 (1 year 11 months)

Operational advisor for customer service and end user support. Administrative representative of technical processes of the product., customer service and assistance to sales department, Database management (CSC-ORACLE) Management of internal and customer information. Optimization processes. Instruction and support to new members of the team in the basic process of the company.

K

Star-Up Business. Leader and Brand Representative.

King Bikes Bogotá.

Feb 2016 - Oct 2018 (2 years 9 months)

Start-Up Business. KING BIKES BOGOTA. FAMILY BUSINESS. Leader and Brand Representative. In charge of managing the brand and everything related to the implementation and presence of the product in the market. Project focused on the sale of customized bicycles according to the taste, characteristics and specifications expressed by each client, delivering a product that meets the requested quality standards. Production and sale of jackets, windbreaks, for physical activity such as cycling and athletics. Product management through social networks, Facebook Fan Page, Instagram account and voice-to-voice recommendations from our customers. In charge of managing resources such as suppliers, mechanics as well as in charge of marketing, sales, post-

L

Leader and Brand Representative

Aug 2014 - Nov 2015 (1 year 4 months)

Different roles were performed such as: Operations Assistant, Administrative Coordinator and support to the Marketing area. Responsibilities: - Visits to clients, for the presentation, promotion, and delivery of information on the operation and advantages of training and consulting programs. - As a project leader, ensure the success of the Training Program. Carrying out the planning, allocation of resources and monitoring of operational and logistics strategies. - Prepare, analyze and present reports to the General Management about the status of the projects and general customer satisfaction. - Responsible for supporting the administrative area by following up on recruitment, in charge of achieving accreditations of different instructional

Banking Segment Analyst Companies and Institutions.

BBVA

Jan 2012 - Aug 2012 (8 months)

Responsible for supporting the Corporate and Institutional Banking Business segment in the marketing area. Segment Strategy Analyst. Management of clients and other branches of the bank nationwide, preparation of reports, statistics and information for further analysis. Design of reports and implementation of tools to monitor strategies and decision making. Acquisition of new clients and business.

I

Cultural Exchange

ICYE - Kinder Garten Santa Klara. (Boppard-Alemania).

Aug 2004 - Aug 2005 (1 year 1 month)

Responsible for the care of children between 3 and 6 years old, for a period of 10 paid months. Where achievements were achieved on a personal level such as: language learning, interaction with children, respect for them and obtaining their trust. In addition to punctuality, commitment to responsibility and achievement orientation.

Sebastián Reyes Vives

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