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Renata Atkins

About

Detail

Customer support professional with 5+ years of experience in financial services, healthcare, and client-facing roles.
TEMPLE TERR, Florida, United States
Contact Renata regarding: 
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • Confidential company
    Claims Lead
    Confidential company
    Mar 2025 - Aug 2025 (6 months)
    Managed workflow to ensure timely claims processing, dispute intake, and resolution. Supervised team performance, coaching staff on compliance awareness and fraud detection. Coordinated escalations and documented clear case notes for Level 2 and partner teams. Developed policies, procedures, and training documentation to support accuracy and compliance. Supported email, mail, and project intake while monitoring SLAs.
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    Virtual Receptionist
    Smith.Al
    Dec 2024 - Mar 2025 (4 months)
    Delivered real-time chat, phone, and email support for client scheduling and account inquiries. Maintained CRM records with accuracy while resolving client issues quickly. Demonstrated strong multitasking and customer service in a fast-paced virtual environment.
  • Prime Therapeutics
    Clinical Review Tech
    Prime Therapeutics
    Sep 2024 - Dec 2024 (4 months)
    Processed prior authorization requests, ensuring compliance with plan guidelines. Verified documentation accuracy and protected sensitive data under HIPAA standards. Partnered with providers to complete cases efficiently and escalate when necessary.
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    Operations Manager
    Martec International
    Oct 2022 - Jul 2024 (1 year 10 months)
    Directed daily warehouse and logistics operations, collaborating with customer service teams to meet client expectations. Analyzed performance metrics to identify inefficiencies and improve workflows. Oversaw compliance with safety and operational standards.
  • Amazon
    Data Entry Representative
    Amazon
    Oct 2021 - Oct 2022 (1 year 1 month)
    Accurately entered and managed sensitive customer and transaction data. Ensured compliance with confidentiality protocols in a remote environment.
  • SpringHill Suites by Marriott
    Operations Manager
    SpringHill Suites by Marriott
    Apr 2014 - Oct 2021 (7 years 7 months)
    Led daily hotel operations, ensuring superior guest experience. Trained and supervised staff in service delivery, conflict resolution, and customer satisfaction. Handled customer escalations with professionalism, resolving issues across phone, email, and in-person channels.
Education verified_user 0% verified
  • University of Phoenix
    Bachelor's Degree in Business Management
    University of Phoenix
    Jan 2025 - May 2025 (5 months)
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    High School Diploma
    Liberty County High School
    Jan 2009 - May 2009 (5 months)
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