Najah Hazman

Data Annotator

Chemin AI

Aug 2025 - Current (1 year)

Works on English Audio Transcription Project for movies and podcasts. Segments and transcribes appropriately dialogues spoken by each speaker using the guidelines. Labels and tags the age, gender and emotion accordingly to train AI.

Medical Interpreter

LanguageLine Solutions

Mar 2022 - Current (4 years 5 months)

French-English Interpreter

LanguageLine Solutions

Mar 2022 - Sep 2025 (3 years 7 months)

Over the phone interpreter from French to English and vice versa Handled professional calls from various industries such as government agencies, 911, hospitals, insurance, utilities companies, legal calls from United States, Canada and United Kingdom Helped limited-English proficiency speakers to communicate with English-speaking clients and rendered the meaning for both English and French Interpreted complex and technical subject in healthcare, government, insurance, finance, utilities, travel and hospitalities, 911 emergency services, law enforcement and general business

Customer Service Representative

LaunchGood

Mar 2021 - May 2021 (3 months)

Responded to donors’ and campaign creators’ inquiries via emails (Freshdesk) and chat (Freshchat) Handled campaigns payment when once campaigns were completed Provided technical support for LaunchGood Ramadan Challenge 2021 Created canned response template for Ramadan Challenge 2021

Freelance Translator

SpeeQual Language Solutions

Jun 2020 - Current (6 years 2 months)

Customer Service Representative

ShangriLa Group

Sep 2018 - Jan 2021 (2 years 5 months)

Assisted guests daily over the phone and emails, answered questions and resolved complaints Conversed in French to make room reservation with French guests if needed Managed travel agencies booking for Shangri-La’s resorts in Penang, Sabah & Sri Lanka Awarded with Customer’s Delight Award and Most Improved Performer during on-the-job training Listed in top 3 resort agents with highest revenue for July 2020 Winner for August 2020 Dollar Value Campaign

P

Freelance Translator

Protech Lingua

May 2018 - Current (8 years 3 months)

Domain : Medical Translated product descriptions in brochure for Nitrile Glove from English to French Researched to write medical and technical terms into target language to ensure accuracy and clients' satisfaction Successfully translated around 350 words

Customer Service Assistant

Tourism Malaysia

Jun 2017 - Aug 2017 (3 months)

Assisted French clients in person and in telephone on Malaysia travel inquiries Greeted clients in a timely manner and quickly determined their needs Directed calls to appropriate individuals and department in the office Communicated Tourism Malaysia initiatives and promotions to clients Supervised and distributed Tourism Malaysia products such as travel brochures, tourism maps, and travel magazines to walk‑in French clients to engage their interest in travelling to Malaysia Participated in International French Trade Market (IFTM Top Resa) which was held at Paris Expo Porte de Versailles in September 2017

About

Detail

Timeline

Résumé