Hospitality & Event Management
Laticastelli Country Relais
Jul 2022 - Sep 2024 (2 years 3 months)
• Delivered bespoke guest services in a luxury boutique resort, ensuring tailored experiences for an international high-end clientele.
• Coordinated logistics for exclusive weddings, retreats, and private events while maintaining flawless execution.
• Designed curated itineraries that combined gastronomy, culture, and equestrian activities, elevating the property’s reputation as a premium destination.
• Optimises service quality, achieving savings without compromising guest satisfaction.
• Anticipated client needs and created contingency plans, resulting in a 98% guest satisfaction rate and repeated bookings. Show less