Sabrina B

Operations Admin

LATAM Jobs

May 2024 - Current (2 years 5 months)

Platform configuration: setup, 3rd party app connections, Google and LinkedIn SSO integration. Automations design and deployment through Zapier, Make.com and Google Apps Script (API and webhook integration + scripts configuration). AP/AR. Manage client invoicing, accounting reconciliation, contractor onboarding, payroll tracking and payroll handling for over 100 Contractors in Latin America "Contractor Management" program administration, process update and documentation. Coding and workflow design with AI.

Onboarding Specialist

Hostaway

Jan 2024 - May 2024 (5 months)

Build solid relationships with our clients while managing their implementation and onboarding. Perform customer analysis to identify potential setbacks and opportunities for each property manager. Work together with the Sales, Support and Customer Success team to detect points of improvement in the processes. Assisted in the development of the Onboarding Standardized guide and process.

Customer Success Manager

Fortra

Oct 2022 - Feb 2024 (1 year 5 months)

Onboard and manage clients’ implementations while being their first point of contact. Define goals and verify these are met with our service offerings via regular reports that encourage meaningful client engagement. Troubleshoot issues as they are identified and proactively identify potential issues to offer solutions. Develop account reviews for company leadership and provide regular status updates for client advocacy. Developed the CSM Playbook for one of the company’s products, as well as live training sessions and recorded training content for the company’s training portal.

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Onboarding Specialist

ConsorcioAbierto

Apr 2022 - Oct 2022 (7 months)

Onboard and manage clients’ implementations while being their first point of contact. Perform customer analysis to identify the strengths, weaknesses, opportunities and threats for each administrator. Work together with the Sales, Support and Customer Success team to detect points of improvement in the processes. Develop and document processes. Generation of reports by measuring user interaction at different points on the platform, detecting trends and behavioral statistics.

Social Media Manager

ESET Latinoamérica

Nov 2018 - Apr 2022 (3 years 6 months)

Content generation for social networks of ESET Latin America and for the ESET Corporate Blog (considering audience, style, objectives, special dates). Annual communication strategy and best practices in Social Media for both Brazil and Latin America. Report generation, metrics analysis, budget and strategy optimization through KPI readings. Campaigns and ads generation (Facebook, Instagram). Live event coverage in social networks. Coordination of the agency managing networks in Brazil, analyzing contents. Elaboration and development of content for Marketing landings and campaigns. Generation and presentation of social media virtual classes for the ESET Training Program, for Partners.

SSr Sales Operations Assistant

ESET Latinoamérica

Aug 2016 - Nov 2018 (2 years 4 months)

Marketing support in promotional campaigns. Managing email marketing campaigns. Preparation of commercial documentation linked to ESET products to each channel and distributor, for the purpose of their commercial actions. Documentation, update and improvement of the processes of the area. Internal commercial support (license generation, lots, reports) for the different areas. Approve / reject purchase orders entered by the Partners in the system, validating data and prices. Second level commercial support for home users. Management of CRM (user registration and cancellation, permit modifications). Administration of educational platform (ACADEMIA ESET), register and unsuscribe users, problem resolution. Ad honorem collaborator in the Gamer s

Executive Assistant

Avon

May 2015 - Mar 2016 (11 months)

Performance as a Mistery Shopper: contact with reseller agency, campaign tracking, product ordering, price control and codes, transcription of estimated and actual sales to brochures. Focus group organization. General assistance to Managers. Travel coordination, organization and management of agenda, categorization of invoices, liquidation of expenses and reimbursements, supplying tools for the office. Event organization.

Guided tours for family members Volunteer.

SANCOR

Jul 2014 - Sep 2014 (3 months)

Collaboration in the explanation of the route and operation of the North Access Distribution Center of SanCor, caring for the safety of children of employees on the tour, organization of participatory play between parents and children and subsequent delivery of souvenirs and farewell of entertained. The visits lasted approximately 2-3 hours each, weekdays and Saturdays.

Executive Assistant for Foreign Trade

SANCOR

Nov 2013 - Jan 2015 (1 year 3 months)

Order and shipment of samples of products abroad and request for their respective documentation, payment of invoices, settlement of expenses and reimbursements, supplying tools to the office, contact with potential buyers (national or foreign) via e-mail and telephone. General assistance to Managers. Travel coordination, organization and agenda management.

Customer Service Coordinator

SANCOR

Sep 2011 - Nov 2013 (2 years 3 months)

Responsible for the Customer Service Center. Receipt of claims, derivation of claims to plants, coordination, response to emails from consumers, training to call center employees in new products and promotions, preparation of reports by product.

Saleswoman

YAGMOUR

Feb 2011 - Sep 2011 (8 months)

Customer reception, showing the different garments and collections to find those that best suit the tastes and needs of the buyer to achieve a successful sale.

Customer Service Agent - Sprint

Teletech

Oct 2009 - Aug 2010 (11 months)

Help clients regarding the status of their telephone account, debts, claims, assistance in buying / changing equipment / accessories.

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Teacher Assistant

CEYC Language Institute

Apr 2008 - Nov 2008 (8 months)

Ceyc -centro de Educacion y Cultura de Paula E Rivas

Customer Service Agent - Young America

CUBECORP

Mar 2007 - Feb 2009 (2 years)

Telemarketer in charge of customer service checks and refunds handling more than 40 clients and their respective rebate offers.

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Sabrina B

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