Rohit Aggarwal

Head of IT Support Services

Brandbank

Jun 2024 - Current (2 years 3 months)

• Lead the testing function to ensure the quality of new or changed software • Lead the IT/Tech Support function and keep the team focused on good quality of support to internal and external customers in line with the agreed SLAs. • Lead the office infrastructure support team to ensure quick resolution of hardware issues in the local office. • Lead the procurement and management of non-EIT software licenses for all associates, including ensuring types and volumes of licenses are appropriate and deliver value-for-money for the business • Ensuring the licensing costs stay within budget allotted for the year. • Supporting Brandbank IT with procurement-related activities, ensuring compliance with NIQ processes and rules. • Accountable for the I

QA IT Manager

Brandbank

Jun 2022 - Jun 2024 (2 years 1 month)

• Develop and implement quality assurance reporting process and systems. • Analyze deficiencies in service and implement service improvements. • Design and implement initiatives to reduce defects and aid development with focusing on problem areas. • Collate QA metrics and share with the executive board members. • Manage individuals and other managers within the Test, Release and Support team to ensure high performance and productivity across all teams. • Ensuring that the testing team is structured and aligned to support the changing needs of the business and wider IT department. • Oversee IT releases, ensuring appropriate pre-release testing is completed. • Managing the expectations of internal and external stakeholders. • Work closely wit

Test & Release Team Manager

Brandbank

Jun 2021 - May 2022 (1 year)

Key Responsibilities: > Manage individuals and other managers within the Test & Release team to ensure high performance and productivity across the team. > Maintain and enhance the Test & Release strategies, processes and tooling to support agreed methodologies and frameworks. > Ensuring that the testing team is structured and aligned to support the changing needs of the business and wider IT department. > Oversee IT releases, ensuring appropriate pre-release testing is completed. > Communicating release progress/updates as required to a mixture of audiences across the business. > Managing the expectations of internal and external stakeholders. > Work closely with the DevOps team to ensure system availability and supporting system maintenan

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Test Manager

Jun 2020 - May 2021 (1 year)

As a Test Manager I am the final authority in testing decisions. I am tasked with streamlining the testing process and setup a testing team. We now have an Organization wide Test Policy and Test Strategy in place. My role is to ensure good quality releases and currently being fully hands on as we are not at the stage of hiring testers. Key Responsibilities:  Defining and adhering to the organization wide test strategy.  Overseeing test implementation on all projects.  Liaising with external agencies to deliver projects on time.  Managing the expectations of internal and external stakeholders.  Test planning and reviewing test plans for all the projects.  Hands on testing.  Test team management (hiring, retention, performance apprais

Test Manager

Oxfam

Nov 2010 - May 2020 (9 years 7 months)

Cloud Migration Project: The project is migrating all the current applications (36 applications) to the Cloud. The applications are split into 3 workstreams and all works streams working in parallel. 1. Planning, prioritizing and managing testing related tasks. 2. Preparing the Test Strategy and identify resource needs. 3. Managing Internal Stake Holder expectations. 4. Managing relationship with external agencies. 5. Test Co-ordination across multiple project streams. Testing Data Warehouse (SQL 2012): 1. Planning, prioritizing and managing testing related tasks. 2. Preparing the Test Strategy and identify resource needs. 3. Work closely with development team to resolve product reliability, test and measurement issues. 4. Hands-on testin

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Test Lead

Jun 2010 - Sep 2010 (4 months)

1. Provide technical leadership in the establishment and maintenance of process control using appropriate statistical tools and techniques 2. Liaising with the stake holders to ensure optimum quality 3. Confirm the performance matches the requirements. 4. High and Low level Test Planning. 5. Writing & executing structured test cases. 6. User Acceptance Testing. 7. Tracking the bugs and closing the bugs once they are fixed. 8. Black Box testing on Windows & Apple Macintosh.

Team Lead (Testing)

Winshuttle

Jun 2007 - Aug 2008 (1 year 3 months)

Working as a Team Lead on the product Transaction Shuttle. 1. Defining the test strategy. 2. Hiring and training the testing team members. 3. Conducting quarterly performance reviews of the test team. 4. Training and supervising the test planning activity and reviewing the test plans. 5. Leading and participating in quality improvement programs and cross functional projects 6. Defining the Build cycles and deliverables for each sprint. 7. Defining the testing strategy for each sprint. 8. Assisting the team and testing the product to ensure a bug free release. 9. User Acceptance Testing.

Engineer QA

Quark Software Inc

Feb 2004 - Jun 2007 (3 years 5 months)

1. High and Low level Test Planning. 2. Writing & executing structured test cases. 3. Testing customer workflow on the new builds and User Acceptance Testing. 4. Tracking the bugs and closing the bugs once they are fixed. 5. Black Box testing on Windows XP/Vista & Apple Macintosh (10.4.X / 10.5.x) and logging bugs. 6. Writing, executing & maintenance of automation scripts on Silk Test (Windows) & Eggplant (Mac). 7. Testing Application on Multiple Languages (including: Chinese, Russian, German and French). 8. Contacting pre-release customers in US & Europe for Beta testing. Helping them test the software, collecting feedback and logging defects. 9. Acting as level 5 support for the Technical support department.

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Faculty - MCSE Courses

TCILIT

May 2002 - Jan 2004 (1 year 9 months)

1. Teaching the MCSE curriculum. 2. Providing hands on practice on setting up computer networks, hubs and cabling. 3. Training how to assemble a computer and Troubleshoot. 4. Training how to troubleshoot computers using remote connections.

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Faculty - MCSE Courses

Asset International Computer Centre

Nov 2001 - Apr 2002 (6 months)

1. Teaching the MCSE 2000 curriculum. 2. Teaching Basics of Networking.

Network Administrator

Aptech Computer Education

Sep 1998 - Oct 2000 (2 years 2 months)

1. Handling the Networking and Network Security of the Institute. 2. Installation and Maintenance of Operating Systems and Software’s on Computers.

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