Josh Delong
About
Detail
Chief Customer Officer
Washington, District of Columbia, United States
Résumé
Jobs
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Chief Customer OfficerDelineaJan 2025 - Current (1 year 8 months)Oversee delivery of an exceptional customer experience by leading all customer-facing teams globally, including Customer Success, Professional Services, Support, Renewals.- Chief Operating OfficerDelineaDec 2022 - Jan 2025 (2 years 2 months)• Drove strategic and operational alignment across the organization, enhancing overall efficiency. • Oversaw M&A strategy and execution, ensuring successful integration post-acquisition. • Managed complex cross-functional change initiatives, fostering collaboration among diverse teams.
- VP Business Operations and Chief of StaffDelineaSep 2021 - Dec 2022 (1 year 4 months)
- Senior Director Customer SuccessForcepointAug 2020 - Sep 2021 (1 year 2 months)Oversaw the full customer experience in the Americas including onboarding, adoption, and value realization with a team of 35+ technical and consulting specialists. Built and implemented flagship success programs for onboarding, customer health, and value reviews that are the global standard.
- Senior Director Professional ServicesForcepointSep 2017 - Aug 2020 (3 years)Led $10M+ professional services business overseeing all technical implementations across SaaS and on premise solutions for data and network protection.
- Vice President of DeliveryRedOwl AnalyticsJan 2017 - Sep 2017 (9 months)Led all customer success functions on path to successful exit with Forcepoint. Oversaw global account management and applied data science to drive customer satisfaction, rapid product innovation, and consistent growth of repeat revenue.
- PrincipalProtagonist Technology Formerly MonitorJul 2014 - Dec 2016 (2 years 6 months)Oversaw account management and customer success for portfolio of highly strategic accounts, resulting in multiple renewals and expansion. Led cross-functional teams in delivering highest quality client-focused solutions while fostering trusted advisor relationships with key stakeholders and executive sponsors.
- Principal Director, Strategy, Planning & Long Term AssessmentUS Department of Homeland SecurityFeb 2008 - Jul 2014 (6 years 6 months)Led team of strategists, risk analysts, and social scientists functioning as an internal management consultancy for the $50 billion U.S. Department of Homeland Security. Developed national strategy and policy across urgent national security missions including cybersecurity and counter-terrorism.
- AssociateBooz Allen HamiltonAug 2003 - Feb 2008 (4 years 7 months)
- Client Service AssociatePG CalcJan 1999 - Jun 2001 (2 years 6 months)
Education
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- Master of Arts, International RelationsSyracuse University Maxwell SchoolJan 2001 - Jan 2003 (2 years 1 month)
- Master of Public Administration (MPA, Public AdministrationSyracuse University Maxwell SchoolJan 2001 - Jan 2003 (2 years 1 month)
- Bachelor of Arts (BA, Spanish Language and LiteratureDickinson CollegeJan 1993 - Jan 1997 (4 years 1 month)
Awards
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- DThought Leadership AwardDHS Assistant Secretary for PolicyIn recognition of imagination, creativity, and intellectual leadership.
- DHS Fellows ProgramUS Department of Homeland SecuritySelected by a panel of 12 senior managers and executives from the Department of Homeland Security to be part of the 2011 DHS Fellows leadership development program.