Faye Almir Deza Sr. Customer Service | Email Support | Data Entry | Order

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Virtual Medical Receptionist

Womasol - Perth Peadiatrics

Feb 2022 - Nov 2022 (10 months)

• Obtained payments from patients and scanned indetification and insurance cards.
• Assisted with medical coding and billing tasks.
• Checked patient insurance, demographic and health history to keep information current.
• Facilitated effective communication between patients, medical staff and insurance companies to ensure seamless coordination of care

Customer Success Specialist

LSAT Unplugged

Feb 2022 - Jul 2022 (6 months)

• Developed comprehensive product knowledge to provide accurate information and effective troubleshooting assistance.
• Worked closely with each team on understanding customer requirements, promoting products, and delivering sales support.
• Offered advice and assistance to customers
• Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.

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Customer Email and Chat Specialist

Simply formerly Joytunes

Mar 2020 - Oct 2021 (1 year 8 months)

• Built rapport with customers, demonstrating empathy and understanding during email conversations for better resolution outcomes.
• Maintained up-to-date knowledge on company products, services, policies, and procedures to provide accurate information during email sessions.
• Enhanced customer satisfaction by addressing and resolving complex inquiries through email support.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Retained dissatisfied customers by offering tailored solutions based on their individual needs during the chats.

Shift Manager/ SME/ Customer Email Specialist

Lime

Apr 2018 - Nov 2019 (1 year 8 months)

• Increased customer retention through the development of engaging lifecycle emails aimed at fostering long-term relationships.
• Reduced unsubscribe rates by identifying areas of improvement within current targeting and messaging practices.
• Understood and anticipated customer needs to develop targeted campaigns.
• Generated reports to support development and implementation of marketing plans.
• Tracked key metrics and developed spreadsheets and data models.

Customer Email and Chat Specialist/ Validations Officer

Opencare

Mar 2018 - Apr 2024 (6 years 2 months)

• Efficiently process and validate promotional offers and claims, leveraging experience with dental procedures and patient interactions to ensure accurate validation.
• Navigate claims procedures with expertise, answer support tickets, and attend to live chat, providing exceptional service to patients throughout the claims process.
• Collaborate with relevant teams for seamless resolution of inquiries and claims.
• Entering data and notes for smooth process of claims, ensuring thorough and accurate record-keeping.
• Deliver exceptional service to patients, drawing on experience with dentists and patients to validate dental procedures and address concerns effectively.
• Utilized Electronic Health Record (EHR) systems

Customer Loyalty Associate

Balsam Brands

Oct 2017 - Jan 2018 (4 months)

• Guide customers in finding the best purchases/products
• Assist in ensuring a smooth process of return and exchange
• Advise on the warranty process
• Set expectations for deliverables/order process
• Handle and resolve customer complaints

Reputation Manager

Balsam Brands

Oct 2017 - Jan 2018 (4 months)

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Managed multiple priorities simultaneously without sacrificing the quality of service delivered.
• Actively listened to customers" concerns while empathizing with their situation, leading to higher levels of satisfaction.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

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Gannett

Gannett Corporation,

Sep 2014 - Aug 2016 (2 years)

As a representative of Gannett, my responsibilities included managing the comprehensive employee benefits program. This involved overseeing the open enrollment period for all staff, ensuring seamless administration of medical, dental, vision, and life insurance plans. My role was to facilitate employee understanding of their coverage options and assist with the enrollment process.
• Leveraged expertise in medical billing and electronic health records (EHR) to accurately process and track employee benefits enrollment, ensuring compliance and efficient record management.
• Applied knowledge of medical terminology and medical records management to interpret complex insurance plan details and provide clear guidance to employees, facil

Faye Almir Deza

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Faye Almir Deza

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