FAYAZ Sharieff
About
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Senior Associate – Product Support | SAP C4C & ZCOM | Product Complaints, Customer Insights & Process Improvement
Coimbatore, Tamil Nadu, India
Résumé
Jobs
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Senior AssociateAvantorMar 2026 - Current (6 months)Managed and resolved customer inquiries for European operations with a focus on accuracy and efficiency, supporting Avantor’s life science portfolio, including J.T.Baker®, Macron®, and VWR® brands. Specialized in EU product complaints handling, managing the end-to-end complaint lifecycle from intake to resolution in alignment with quality and regulatory requirements. Utilized SAP (ZCOM transactions) and CRM tools to log, track, and manage complaints, ensuring proper documentation and traceability. Raised customer complaints to suppliers/vendors, coordinating investigations, follow-ups, and ensuring timely closure with appropriate corrective actions. Managed returns, replacements, and credit/refund processes, ensuring smooth resolution w- Technical Product Support AssociateAvantorOct 2024 - Current (1 year 11 months)Associate – Technical Product Support & Global Data Compliance | Avantor VWR Provided exceptional technical product support for European operations, ensuring quick and accurate resolution of customer inquiries. Utilized SAP and CRM tools to streamline processes, enhancing customer satisfaction and reducing response times by 20%. Gained strong product knowledge in chemicals, consumables, safety products, filtration, chromatography, life science, microbiology, clinical instruments, and laboratory equipment. Collaborated with cross-functional teams to improve workflows and service efficiency. Supported the Global Data Compliance team in providing regulatory documentation for EU & NA regions. Managed SDS (Safety Data Sheet) support for chemical
- AssociateAvantorOct 2024 - Mar 2026 (1 year 6 months)Supported European operations, delivering accurate and timely resolution of customer inquiries across Avantor’s life science portfolio, including J.T.Baker®, Macron®, and VWR® brands. Provided scientific guidance and technical support for chemicals, consumables, filtration, chromatography, microbiology, and laboratory equipment, ensuring correct application and usage. Performed advanced troubleshooting for product-related and experimental issues, identifying root causes and recommending scientifically valid solutions. Collaborated with Quality Assurance, Supply Chain, R&D, and external suppliers to resolve complex complaints and improve overall product and service quality. Supported the Global Data Compliance team (EU region) by handlin
- Laboratory InternKMCH RESEARCH FOUNDATIONJan 2024Intern – Laboratory Techniques, Kovai Medical Center and Hospital, Coimbatore Assisted in patient sample collection, labeling, and processing while ensuring safety and accuracy. Gained practical exposure to clinical tests in hematology, biochemistry, and microbiology. Operated and learned about laboratory instruments for diagnostic analysis. Supported result verification and report preparation under senior supervision. Maintained proper documentation and laboratory records following hospital standards. Developed technical skills, attention to detail, and understanding of hospital laboratory workflows.
- Laboratory InternKovai Medical Center And HospitalJan 2024Intern – Laboratory Techniques, Kovai Medical Center and Hospital, Coimbatore Assisted in patient sample collection, labeling, and processing while ensuring safety and accuracy. Gained practical exposure to clinical tests in hematology, biochemistry, and microbiology. Operated and learned about laboratory instruments for diagnostic analysis. Supported result verification and report preparation under senior supervision. Maintained proper documentation and laboratory records following hospital standards. Developed technical skills, attention to detail, and understanding of hospital laboratory workflows.
- Research InternICAR Indian Council of Agricultural ResearchJun 2023Conducted in-depth research on the life cycle, behavior, and population dynamics of sugarcane beetles under controlled laboratory conditions, generating reliable data for ongoing pest management studies. Independently managed and maintained live beetle rearing colonies, ensuring research continuity, observational accuracy, and consistent experimental outcomes. Performed pest identification and systematic field sampling, directly contributing to the development of evidence-based Integrated Pest Management (IPM) strategies for sugarcane cultivation. Assisted in crop protection trials and strengthened entomological documentation frameworks, supporting the institute's active research projects on agricultural pest control. Applied and refine
Education
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- Post Graduate Diploma, BioinformaticsDrNGP Arts and Science College IndiaJan 2023 - Dec 2024 (2 years)
- Master's degree, BiotechnologyDrNGP Arts and Science College IndiaJan 2022 - Dec 2024 (3 years)
- Bachelor's degree, BiotechnologyDrNGP Arts and Science College IndiaJan 2019 - Dec 2022 (4 years)