Fausto Jácome Villavicencio
About
Detail
RiskOps Team Leader at Rapyd
Dubai, United Arab Emirates
Contact Fausto regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
RiskOps Team LeaderRapydMar 2026 - Current (8 months)- RelocationCareer BreakJul 2025 - Feb 2026 (8 months)
- Technology Operations ManagerKushkiJul 2023 - Jun 2025 (2 years)- Managed a $2M annual IT budget, executing strategic vendor renegotiations (AWS, Google, Okta) successfully achieving a 25% cost-efficiency reduction ($500K), reallocating capital to fund growth.
- Architected the IT department structure from scratch (Zero-to-one), defining hiring roadmaps, career paths, and KPIs to scale a high-performance team of 20+ professionals.
- Steered the implementation of comprehensive governance frameworks (ISO 27001 & PCI DSS), ensuring all operations were built on a compliant model necessary for FinTech product scaling and new market expansion.
-Led the strategic adoption of AI (Gemini) and Cloud (AWS) workflows to modernize corporate operations, setting the standard for scalab - Head of Operations and SupportKushkiApr 2022 - Jun 2023 (1 year 3 months)- Spearheaded the complete restructuring of operational workflows using Agile methodologies, driving a 70% surge in process throughput and eliminating legacy bottlenecks.
- Defined, implemented, and enforced rigorous Service Level Agreements (SLAs) for mission-critical support, successfully reducing response time by 33% (from 72h to 48h) to directly support high internal customer satisfaction rates.
- Directed the operational automation strategy (including chatbot deployment), reducing manual administrative workload to ensure process scalability during the company's hyper-growth phase. - Head of Monitoring and Fraud PreventionKushkiJul 2017 - May 2022 (4 years 11 months)- Designed a fraud prevention strategy that enabled high-volume transaction processing while consistently keeping fraud loss below the industry-leading benchmark of 0.3% of TPV (Total Processing Volume).
- Optimized anti-fraud rules/systems to maximize the payment acceptance rate (90% average), critically balancing security protocols with the need to prevent impedance on revenue growth.
- Managed and trained the anti-fraud investigation team, providing technical and strategic guidance to rapidly adapt processes to emerging payment fraud typologies. - Transactional Monitoring and Fraud Prevention LeadBanco Internacional EcuadorFeb 2013 - Oct 2016 (3 years 9 months)- Managed and fine-tuned the Sentinel fraud detection system through advanced rule configuration, successfully reducing false positives by 40% and freeing up team bandwidth for strategic tasks.
- Coordinated daily operations for credit card fraud detection for a team of specialists, ensuring strict compliance with Visa and Mastercard regulatory reporting requirements. - Jr. Risk Monitoring OfficerDiners Club EcuadorOct 2007 - Feb 2013 (5 years 5 months)- Led the risk analysis of credit card applications and was responsible for transactional monitoring for multiple brands and banks in the Diners Club portfolio.
- Modernized application management through process digitization and database management for massive approvals of credit, gift, and prepaid cards.
- Served as a backup for the area's supervision, managing the organization of team tasks and the preparation of management reports.
Education
verified_user
0% verified
- Master's in Digital Business, Business Administration and ManagementEUNCETJun 2024 - Aug 2025 (1 year 3 months)
- Specialization in Digital Transformation, Business Administration and ManagementAden Business SchoolJan 2020
- Bachelor's Degree in Business Administration, Business Administration and ManagementUniversidad de Las Américas ECJan 2010 - Jan 2016 (6 years 1 month)