Fatima Rowen

Fatima Rowen

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Trust & Safety Operations Specialist | Content Moderation | Policy Enforcement | QA & Escalations | Bilingual (EN/JP)
Nampa, Idaho, United States

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Jobs verified_user 0% verified
  • SmartNews
    Operational Specialist
    SmartNews
    Nov 2022 - Mar 2026 (3 years 5 months)
    Managed large-scale content moderation operations, ensuring policy compliance and high-quality decision-making across U.S. workflows. Reviewed and oversaw 400K+ cases with 96%+ accuracy. Improved team performance through QA audits, KPI tracking, and coaching, while partnering with cross-functional teams to enhance moderation policies and workflows. Also led workforce planning and scheduling for 24/7 operations.
  • Vaco by Highspring
    Team Lead @ Google via VacoSF
    Vaco by Highspring
    Mar 2021 - Nov 2022 (1 year 9 months)
  • Vaco by Highspring
    Quality Assurance Specialist @ Google via VacoSF
    Vaco by Highspring
    May 2020 - Mar 2021 (11 months)
  • Vaco by Highspring
    Content Moderator Onsite @Google via VacoSF
    Vaco by Highspring
    Jan 2020 - Apr 2020 (4 months)
    Worked across multiple Trust & Safety roles supporting Google’s moderation operations, progressing from Content Reviewer to QA Specialist and Team Lead. Reviewed multilingual content, conducted quality audits, and ensured policy compliance at scale. Led training, onboarding, and performance improvement initiatives for large teams, while managing escalations and driving process improvements to enhance accuracy and efficiency.
  • Tech Firefly
    Content Moderator / Team Captain @ Google via Tech Firefly
    Tech Firefly
    Sep 2018 - Aug 2019 (1 year)
    Reviewed and analyzed multilingual ad content to ensure compliance with platform policies while maintaining high accuracy. Acted as a Team Captain, supporting team communication, onboarding, and training initiatives to improve overall team performance.
  • California State University  East Bay
    Graduate Teaching Associate
    California State University East Bay
    Sep 2017 - Jun 2018 (10 months)
    Delivered instruction in academic writing and reading to ESL college students, helping them strengthen critical thinking, analytical, and communication skills. Developed curriculum materials, led discussions, and provided structured feedback to support student success.
  • M
    Marketing Assistant / Tradeshow Manager
    Martinni Beauty Inc
    Nov 2015 - Nov 2016 (1 year 1 month)
    Managed nationwide trade show operations and supported marketing initiatives, including event coordination, market research, and sales team training. Improved processes and documentation to enhance operational efficiency and team performance.
Education verified_user 0% verified
  • California State University  East Bay
    California State University - East Bay
    California State University East Bay
Projects (professional or personal) verified_user 0% verified