Fatimah J. Patterson
About
Detail
Customer Service & Sales Support Specialist | Inbound Sales | Remote Tech Support | Life & Health Insurance Experience
North Carolina, United States
Résumé
Jobs
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Billing & Technical Support – Level 3 Senior AdvisorTeleperformance Global ServicesFeb 2024 - Current (2 years 9 months)- Provided inbound support for high-volume billing and account inquiries, maintaining 90%+ customer satisfaction.
- Assisted customers in resolving complex subscription and purchase issues across Apple Media Services using empathy and problem-solving.
- Mentored peers across departments, promoting cross-functional collaboration and improved service outcomes.
- Provided advanced billing support for Apple Media Services, including troubleshooting subscription, purchase, and account-related billing issues.
- Handled senior advisor escalations for unresolved billing and technical concerns.
- Continued supporting Level 1 Mac and Tech Support calls as a cross-trained representative to ensure flexibility and coverage- Licensed Insurance AgentAmeriLifeJun 2023 - Jan 2025 (1 year 8 months)Educated clients on a wide range of insurance products, including Life, Health, Medicare Advantage, Medicare Supplement, PDP, ACA, and long-term care (LTC) plans. Conducted both warm inbound consultations and proactive door-to-door outreach to build rapport, assess needs, and present tailored solutions. Presented policy options such as final expense insurance, annuities, individual major medical plans, and supplemental dental, vision, and hearing coverage. Matched customers with personalized plans based on budget, health conditions, and family priorities. Followed up on renewals and benefit changes using multiple carrier portals and maintained long-term client relationships. Formerly held Life, Health, and Medicare licenses (as of Jan 2025)
- VPatient Claims AnalystVIRTUAL BUSINESS OFFICE LIMITEDMay 2022 - Nov 2023 (1 year 7 months)Analyzed claim denials for multiple hospitals and clinics across the U.S., investigating and resolving complex insurance claim denials using Epic and Quadax systems. Communicated with healthcare providers, payers, and clearinghouses to clarify billing discrepancies and accelerate payment resolution. Maintained detailed documentation and compliance with HIPAA and payer-specific requirements, utilizing typing skills to ensure accurate and efficient documentation of hospital claims and insurance carrier interactions in company systems and Excel spreadsheets. Demonstrated consistent accuracy and professionalism in managing high volumes of patient data and billing codes.
- WAssistant Store ManagerWireless Express LLCAs an Assistant Store Manager, I was responsible for supporting the Store Manager in daily operations, ensuring excellent customer service, and maintaining store standards. I assisted in managing inventory, training staff, and implementing promotional strategies to drive sales. Additionally, I utilized typing skills to efficiently communicate via email on managerial duties, which streamlined our internal processes and improved team coordination.
Education
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- MMedical Billing and Coding, Health Information/Medical Records Technology/TechnicianMillerMotte CollegeJan 2018 - Jan 2019 (1 year 1 month)