Farrah Marianne Joseph

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Order Management | Customer Advocacy

Stratasys

Jan 2022 - May 2024 (2 years 5 months)

• Managing the Supply Chain processes for APAC region which includes Japan, Korea, SEA, India, New Zealand, and Australia • Responsible for over 350 customers and 50 partner companies across all regions • Coordinating with suppliers or manufacturers to ensure that orders are processed accurately • Troubleshooting in purchase processes and derivation of possibilities for enhancement • Contact customers directly to resolve any issues related to their orders • Processing orders by updating inventory levels and pricing to ensure that they are precise • Reviewing order details such as shipping information or payment details to ensure accuracy • Monitoring order status to ensure that it is progressing as expected • Updating customer reco

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Admin & Operations Manager

Stratasys India Pvt. Ltd.

Jan 2020 - Jan 2022 (2 years 1 month)

• Working closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation. • Coordinating with the Order management and Engineers to perform analysis of inventory and tracking utilization of inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reducing sub-rental expenses • Communicate with legal and HQ to ensure all processes remain compliant with health and safety regulations and other governmental regulations • Managing relationships with key operations vendors, including keeping track of vendor pricing, rebates, service levels, and contract renewals. • Review and processing all operational invoices and Purchase orders. •

Partner Support | Administrations | Client Relations

McKinsey & Company

Oct 2012 - Jan 2017 (4 years 4 months)

• Managed end-to-end processes of client requirements resulting in client satisfaction and optimization of client base. • Coordinated with departments to ensure smooth workflow - this included filing expenses, preparing timesheets, managing, and coordinating team meetings, keeping a tab on active client engagements and consultants assigned to them, supporting the annual consultant reviews held by the PD team • Worked on project due diligence to measure risk and viability of engagements • Ensured time/cost efficiency in the completion of projects • Involved in content creation for the intranet, planning the day-to-day routines/agendas, creating brochures, posters, emailers, presentations, and other content development. • Collaborated w

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Copyeditor/Proofreader

McKinsey Global Services (VGCS)

Mar 2010 - May 2012 (2 years 3 months)

I worked with Visual Graphics Computing Services (now McKinsey Global Services) as a Proofreader/Copy Editor. I have extensive experience in Proofreading and Copy Editing bulk documents, with the sole intention of submitting high - quality content to clients, within rigid deadlines. The job involves accurate time management and working under pressure, which I strengthened during my tenure with the firm in content creation for the intranet, planning the day - to-day routines/agendas, creating brochures, posters, emailers, presentations, and other content development.

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Customer Service Advisor

AVIVA 24/7 (COS-B) Bangalore/Chennai

Mar 2010 - May 2012 (2 years 3 months)

Worked as a Customer Service Advisor in a U.K. voice-based process for 7 months.

Farrah Marianne Joseph

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