Fariha Akhtar Ali

 Over 10+ years of experience as an IT Professional, including 8+ years of experience as a ServiceNow Suite developer and Administrator with extensive experience on Technical Implementation of various ServiceNow Modules.  Worked as a ServiceNow Architect to Design, Implement, Configure and develop the modules as per the client's requirements.  ServiceNow Expert with experience in implementing end-to-end Service Catalog of ITSM, ITOM and CSM, Incident Management, Problem Management, Change Management, Service Catalogue, Knowledge Management, Asset Management, Configuration Management and Release Management. Discovery, Service Mapping, Event Management, Operational Intelligence and cloud Management.  Strong understanding of CSM, HRSD, GRC, SecOps, FSM, SPM, APM, PPM, SAM, Legal Service delivery and Workplace Service Delivery.  Strong understanding of ITIL V4 and BMC Helix ITSM. Implementation, Customization, and Maintenance of (ITIL) modules such as Incident Management, Problem Management, Change Management, Configuration Management, Request Management, Service Catalog in ServiceNow.  Experience in implementing ITSM end-to-end Service Catalog, Incident Management, Problem Management, Change Management, Request Management, Service Catalog, Knowledge Management, IT Asset Management (ITAM)  Working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, Project Management and CMDB.  Experience in implementing the best practice to apply for Change Management, Problem Management, Configuration Management and Incident Management.  Experience in creating Users, roles, groups and updating the user and group table records.  Experience in integrating ServiceNow with other IT systems, implementation of Discovery on remote desktops and developing code for the mid-tier servers.  Excellent hands-on Configuration and customization of Help Desk, Change/Incident/Problem Management Modules including: Business Rules, Client Scripts, Dictionary Overrides, UI Policies and UI Actions based on user requirements.  Experience in Implementing Single Sign On (SSO) using SAML 2.0 with Windows Active Directory and LDAP.  Maintained the integration of database and CMDB through the MID Server, Schedule jobs, Import Sets and Transform maps.  Performed Discovery Customizations including transformation of class data and restructuring discovery zone coverage for multiple probes.  Maintained the integration of database and CMDB through the MID Server, Schedule jobs, Import Sets and Transform maps.  Tracked and reported on project portfolio performance PPM, providing a real-time, comprehensive, and prioritized view of all projects.  Worked on process automation using ServiceNow Orchestration & experience writing orchestration workflows such as Content Management and Web Services.  Working experience in creating workflows for Service Catalog items in ServiceNow.  Good oral and written communication skills with technical and non-technical staff including translation of