F
Faiz Merchant
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Director of Digital, Marketing & Innovation Solutions
Ontario, Canada
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Jobs
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- CDirector of Digital, Marketing & Innovation SolutionsCadillac FairviewJun 2019 - Current (5 years 11 months)Cadillac Fairview (CF) is one of North America's largest owners, operators and developers of commercial real estate - with 19 retail malls across Canada including 5 of Canada's top 10 shopping centres. My role is to lead a team to deliver & support multiple technology platforms in the digital, marketing and innovation space at CF. • Responsible for implementing technologies to increase customer engagement, drive traffic into CF properties, support retailer capabilities and generate new revenue streams for the business. • Oversee and guide a team of 5 FTEs (Technical Program Managers, Business Analysts & System Administrators) along with 20+ indirect staff (Adobe, Konrad Group, Gensquared & William Thomas Digital) to deliver digital an
- RChief Technology Officer (Part-time)Rebalance Sports MedicineSep 2013 - Dec 2016 (3 years 4 months)Assisted with my wife's multi-location medical services business to facilitate all technology needs including server setup, practice management software configuration, wifi/networking setup and website build. • Researched, developed and implemented technology-focused forward-thinking lead generation digital marketing strategies to drive traffic into the clinics and help with business growth. • Updated website to enhance Security, AODA compliance and Search Engine Optimization (SEO). • Researched, set up & optimized Search Engine Marketing (SEM) accounts on various platforms including Google Ads, Microsoft Advertising and Facebook Ads. TECHNOLOGY PRODUCTS AND PLATFORMS Tech savvy with the ability to learn new technologies quickly
- CSr. Manager, Business SolutionsCadillac FairviewFeb 2012 - May 2019 (7 years 4 months)• My role was to lead a team to deliver enterprise technology platforms in support of the business needs. • Responsible for delivery and support of enterprise cloud platforms including cloud hosting (AWS, Azure and GCP), CRM (Salesforce.com), records management, business intelligence, systems management software & cloud computing, productivity and collaboration tools (Google Workspace). • Managed strategy, implementation and support of Salesforce.com platform used for CFs end-to-end leasing solution and CFs national call centre. • Supported core digital platforms including social monitoring, interactive floorplans, movement tracking, indoor mapping and wayfinding platforms. • Recommended, implemented and managed CFs on premise data ce
- AProject ManagerAtomic Energy of Canada LtdMay 2006 - Feb 2012 (5 years 10 months)Business Analyst / Programmer • Managed project requirements, scope, budget, priorities and deliverables for multiple technology projects. • Software project implementation: gathering business requirements, implementing software configurations and leading change management.
Education
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Bachelor of Applied Science (B.A.Sc) in Computer EngineeringUniversity of TorontoSep 2001 - May 2006 (4 years 9 months)