F

Faith Rorigues

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Customer Service Representative / Tech Support Agent
Gauteng, South Africa

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Résumé


Jobs verified_user 0% verified
  • L
    Virtual Assistant
    Litrish Enterprise,
    Mar 2023 - Current (3 years 8 months)
    Booking travel and accommodations Managing contact lists Preparing spreadsheets and maintaining online records Organizing managers' calendars Conducting market research Creating presentations Scheduling meetings administrative queries from employees Providing customer service as the initial point of contact Offering advice and assistance to customers Following up on sales activities with clients and potential clients Ensuring prompt answering of all calls Researching necessary information for callers using available resources
  • Mukuru
    Customer service representative
    Mukuru
    Jan 2018 - Feb 2023 (5 years 2 months)
  • C
    Call Centre Consultant
    Jan 2014 - Jan 2018 (4 years 1 month)
    Conduct outbound calls using predefined scripts. Generate leads and qualify prospects through cold calling techniques. Deliver effective sales pitches and promote products/services. Schedule appointments or follow-up calls with leads/customers. Enter call outcomes and customer data accurately into CRM systems. Demonstrate product/service knowledge and address customer queries. Handle objections and concerns during code calling conversations. Meet or exceed sales targets and key performance indicators (KPIs). Adhere to call scripts, compliance standards, and company policies. Collaborate with sales teams and contribute to campaign optimization.
Education verified_user 0% verified
  • L
    Project Management Foundations
    LinkedIn Learning
    May 2024 - Jun 2024 (2 months)
  • Alison
    Diploma in Business Administration
    Alison
    Apr 2024
  • UNISA
    Bachelor of Business
    UNISA
    Jun 2022 - Current (4 years 5 months)
  • UNISA
    Higher Certificate in Economics Management Sciences
    UNISA
    Jan 2019 - Mar 2020 (1 year 3 months)