Fahad Sami

Customer Support Specialist with 5+ years of experience in SaaS, e-commerce, and tech-driven support environments. Proven track record in managing helpdesk operations, customer support QA, and tools like Zendesk, Jira, and Shopify. Adept at improving ticket workflows, enhancing response quality, and aligning system configurations with client requirements. Seeking to leverage operational insight and technical expertise to improve customer satisfaction and support efficiency.